What are the responsibilities and job description for the Director of Waterpark Operations position at OKANA Resort & Indoor Waterpark?
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About Our Property
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What You Will Have An Opportunity To Do
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About OKANA Resort & Indoor Waterpark
Welcome to OKANA Resort & Indoor Waterpark, a premier destination within the Pyramid Global Hospitality portfolio, where innovation, guest experience, and a People First culture come together. Our resort delivers a dynamic, high-energy environment combining world-class hospitality with a state-of-the-art indoor waterpark experience.
At OKANA, we are committed to creating memorable guest experiences while fostering a collaborative, inclusive, and growth-focused environment for our team members—our “curators.”
Position Overview: Director of Waterpark Operations
OKANA Resort & Indoor Waterpark is seeking a strategic, safety-driven, and operationally excellent Director of Waterpark Operations to lead all aspects of waterpark functionality. This role is responsible for ensuring a safe, engaging, and high-quality guest experience while driving operational performance, team leadership, and compliance within a high-volume aquatic environment.
This leader will serve as a key member of the resort leadership team, partnering cross-functionally to deliver exceptional results aligned with OKANA’s standards of excellence.
Key Responsibilities
Operational Leadership
At OKANA, we proudly align with Pyramid Global Hospitality values:
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
What are we looking for?
Compensation
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About Our Property
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What You Will Have An Opportunity To Do
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About OKANA Resort & Indoor Waterpark
Welcome to OKANA Resort & Indoor Waterpark, a premier destination within the Pyramid Global Hospitality portfolio, where innovation, guest experience, and a People First culture come together. Our resort delivers a dynamic, high-energy environment combining world-class hospitality with a state-of-the-art indoor waterpark experience.
At OKANA, we are committed to creating memorable guest experiences while fostering a collaborative, inclusive, and growth-focused environment for our team members—our “curators.”
Position Overview: Director of Waterpark Operations
OKANA Resort & Indoor Waterpark is seeking a strategic, safety-driven, and operationally excellent Director of Waterpark Operations to lead all aspects of waterpark functionality. This role is responsible for ensuring a safe, engaging, and high-quality guest experience while driving operational performance, team leadership, and compliance within a high-volume aquatic environment.
This leader will serve as a key member of the resort leadership team, partnering cross-functionally to deliver exceptional results aligned with OKANA’s standards of excellence.
Key Responsibilities
Operational Leadership
- Oversee all daily waterpark operations, including attractions, lifeguard services, guest services, cabanas, and retail areas
- Ensure consistent execution of operational standards, SOPs, and service delivery
- Partner with Engineering and Facilities to ensure all rides, pools, and equipment are maintained to the highest safety and operational standards
- Lead all aquatic safety programs, ensuring strict adherence to local, state, and federal regulations
- Maintain compliance with Ellis & Associates (or equivalent) lifeguard certification standards
- Conduct routine audits, drills, and safety inspections to ensure a zero-incident culture
- Ensure proper incident documentation, reporting, and follow-up
- Lead, coach, and develop a large team of supervisors, lifeguards, and operational staff
- Drive recruitment, onboarding, training, and retention strategies for seasonal and year-round staff
- Foster a culture of accountability, engagement, and continuous improvement
- Support leadership development and succession planning within the department
- Champion a guest-first culture, ensuring safe, fun, and memorable experiences
- Monitor guest feedback and implement service recovery strategies as needed
- Partner with Marketing and F&B to enhance programming, events, and guest offerings
- Develop and manage the waterpark operating budget, including labor, expenses, and revenue streams
- Drive revenue through cabana rentals, retail, programming, and upsell opportunities
- Analyze performance metrics and implement cost-control and revenue optimization strategies
- Collaborate with resort leadership on long-term strategy and operational alignment
- Identify opportunities for innovation, efficiency, and enhanced guest offerings
- Support large-scale events, group business, and resort-wide initiatives
- 5 years of leadership experience in waterpark, aquatic, or high-volume recreational operations
- Strong knowledge of aquatic safety standards, compliance, and risk management
- Proven ability to lead large teams in a fast-paced, guest-centric environment
- Financial acumen with experience managing budgets and operational metrics
- Excellent communication, leadership, and problem-solving skills
- Certification in lifeguarding, CPR/AED (Instructor-level preferred)
- Flexibility to work varied schedules, including weekends, holidays, and peak seasons
At OKANA, we proudly align with Pyramid Global Hospitality values:
- People First – We invest in our curators and prioritize a supportive team environment
- Integrity – We lead with accountability, transparency, and trust
- Excellence – We deliver exceptional service and continuously elevate the guest experience
- Be part of a flagship, high-impact resort and waterpark destination
- Lead in a dynamic, high-growth hospitality environment
- Access to development opportunities within a global hospitality organization
- Competitive compensation and comprehensive benefits
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
What are we looking for?
Compensation
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.