What are the responsibilities and job description for the Assistant Resort General Manager position at OKANA Resort & Indoor Waterpark?
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About Our Property
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What You Will Have An Opportunity To Do
About OKANA Resort & Indoor Waterpark
Welcome to OKANA Resort & Indoor Waterpark, where exceptional guest experiences and a people-first culture come together. As part of the Pyramid Global Hospitality portfolio, OKANA is committed to fostering a supportive, inclusive, and high-performing environment where our team members—our “curators”—can grow, develop, and thrive.
Our resort offers a dynamic and engaging setting, blending world-class hospitality with innovative indoor waterpark experiences, elevated food and beverage offerings, and exceptional service standards. At OKANA, we are dedicated to creating memorable experiences for our guests while investing in the success and wellbeing of our team.
Position Overview: Assistant General Manager
OKANA Resort & Indoor Waterpark is seeking a highly motivated, strategic, and operationally driven Assistant General Manager (AGM) to support the overall leadership and success of the resort. This role serves as a key partner to the General Manager, providing day-to-day operational oversight while driving excellence in guest satisfaction, financial performance, and team engagement.
The AGM will play a critical leadership role in ensuring operational consistency, fostering a strong culture of accountability, and supporting the long-term growth and success of the property.
Key Responsibilities
Operational Leadership
At OKANA, we align with Pyramid Global Hospitality’s core values:
Assistant Resort General Manager
Compensation
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About Our Property
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What You Will Have An Opportunity To Do
About OKANA Resort & Indoor Waterpark
Welcome to OKANA Resort & Indoor Waterpark, where exceptional guest experiences and a people-first culture come together. As part of the Pyramid Global Hospitality portfolio, OKANA is committed to fostering a supportive, inclusive, and high-performing environment where our team members—our “curators”—can grow, develop, and thrive.
Our resort offers a dynamic and engaging setting, blending world-class hospitality with innovative indoor waterpark experiences, elevated food and beverage offerings, and exceptional service standards. At OKANA, we are dedicated to creating memorable experiences for our guests while investing in the success and wellbeing of our team.
Position Overview: Assistant General Manager
OKANA Resort & Indoor Waterpark is seeking a highly motivated, strategic, and operationally driven Assistant General Manager (AGM) to support the overall leadership and success of the resort. This role serves as a key partner to the General Manager, providing day-to-day operational oversight while driving excellence in guest satisfaction, financial performance, and team engagement.
The AGM will play a critical leadership role in ensuring operational consistency, fostering a strong culture of accountability, and supporting the long-term growth and success of the property.
Key Responsibilities
Operational Leadership
- Oversee daily operations across all departments, including Rooms, Food & Beverage, Waterpark Operations, and Guest Services
- Ensure seamless execution of service standards and operational procedures
- Partner with department leaders to drive efficiency, consistency, and service excellence
- Lead, coach, and develop department leaders and curators to achieve performance expectations
- Foster a culture of engagement, accountability, and continuous improvement
- Support talent development, succession planning, and workforce planning initiatives
- Champion a guest-first culture focused on personalized, high-quality experiences
- Monitor guest feedback and implement service recovery and improvement strategies
- Ensure consistent delivery of brand and service standards across all touchpoints
- Support budget development, forecasting, and financial performance tracking
- Drive revenue optimization strategies and cost-control initiatives
- Analyze operational metrics and implement corrective actions as needed
- Assist in executing the resort’s strategic initiatives and operational goals
- Partner with senior leadership on long-term planning and business growth strategies
- Identify opportunities for innovation and enhanced guest offerings
- Ensure compliance with all company policies, safety standards, and regulatory requirements
- Maintain a safe and secure environment for guests and curators
- Support internal audits, inspections, and operational compliance reviews
- Proven leadership experience in a high-volume resort or hospitality environment
- Strong operational knowledge across multiple departments (Rooms, F&B, Recreation)
- Demonstrated ability to lead teams, drive engagement, and deliver results
- Financial acumen with experience managing budgets and performance metrics
- Exceptional communication, problem-solving, and decision-making skills
- Flexibility to work varied schedules, including weekends and holidays
- Commitment to fostering a positive, inclusive, and high-performing culture
At OKANA, we align with Pyramid Global Hospitality’s core values:
- People First: We prioritize our curators and create an environment of respect and collaboration
- Integrity: We lead with accountability, transparency, and trust
- Excellence: We strive to exceed expectations through innovation and service
Assistant Resort General Manager
Compensation
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.