Foodservice Key Account Manager

The Key Account Manager, will play a crucial role in supporting our key foodservice accounts and building strong relationships within the organization.

Duties of the Key Account Manager

• Supports a portfolio of poultry key accounts on a day-to-day basis
• Executes account plans aligned with category goals, promotional calendars, and customer-specific strategies
• Leads day-to-day customer interactions, including order management, fill rate follow-ups, and service-related communication
• Supports account development through analysis and follow-up
• Manages relationships with accounts, ensuring consistent service and growth support
• Handles routine customer topics, deductions, service issues, and smaller commercial discussions
• Identifies incremental growth opportunities (distribution gains, new SKUs, value-added poultry items) and escalates as needed
• Assists in preparing customer presentations, line reviews, and product demonstrations focused on poultry offerings
• Coordinates cross-functionally with sales, supply chain, production, and logistics to ensure order fulfillment and resolve service issues
• Supports execution of promotions, forecasts, and inventory planning to align with production capacity and demand
• Tracks key performance metrics and prepares reports and insights
• Assists with contract administration, pricing updates, and customer agreements
• Monitors market trends, and competitive activity
• Supports achievement of sales targets, distribution growth, and customer retention goals within poultry categories
• Collaborates with internal teams to ensure a consistent, high-quality customer experience from plant to shelf
• Other duties as assigned

Required Qualifications

• 1–4 years of experience in sales or account management within a vertically integrated protein manufacturing company or food distribution environment
• Experience supporting account management activities, including execution of account plans and customer initiatives
• Proven ability to manage day-to-day customer interactions, including order coordination, issue resolution, and routine communications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s degree from an accredited four-year college or university in Business, Marketing, or a related field
• 1–4 years of experience in sales or account management within a vertically integrated protein manufacturing company or food distribution environment

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Inventory software; Spreadsheet software and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and sit.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.