Key Account Manager Retail

A Key Account Manager will play a crucial role in supporting our key client accounts and building strong relationships within the organization.

Duties of the Key Account Manager

• Customer Relationship Management: Develop and maintain positive relationships with key clients to understand their needs, preferences, and challenges within the company's products or services.
• Sales Coordination: Collaborate with the sales team to ensure seamless order processing, timely delivery of products, and efficient resolution of any client-related issues.
• Data Analysis: Collect and analyze sales data, customer feedback, and market trends to provide insights and recommendations to the Key Account Manager for account development strategies.
• Client Presentations: Assist in preparing and conducting presentations and product demonstrations for key clients to showcase the value of our products and services.
• Business Development: Identify potential opportunities for account growth and upselling within existing key accounts.
• Contract Management: Support the negotiation and administration of contracts and service agreements with key clients, ensuring accurate and up-to-date documentation.
• Market Research: Stay informed about industry trends, competitors' activities, and changes in client needs to inform account management strategies.
• Customer Satisfaction: Collaborate with cross-functional teams to ensure high levels of customer satisfaction by addressing client inquiries and concerns promptly.
• Sales Targets: Support the achievement of sales targets and key performance indicators (KPIs) related to revenue, client retention, and overall account growth.
• Team Collaboration: Work closely with the sales, marketing, and customer support teams to deliver a cohesive and outstanding customer experience.

Required Qualifications

• 3 years’ direct sales experience selling a protein (chicken, beef, pork, fish) to retailers, grocers, or wholesalers.
• Proven experience in sales, account management, or a customer-facing role is a plus.
• Excellent communication and interpersonal skills to build and maintain strong client relationships
• Analytical mindset with the ability to interpret data and draw meaningful insights.
• Proficiency in Microsoft Office Suite and CRM software.
• Result-driven and customer-focused with a desire to contribute to client satisfaction and company success.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from four-year college or university; and a minimum of three (3) years of direct sales experience working with retailers, and/or wholesalers.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Inventory software; Spreadsheet software and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and sit.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.