Spa Cleaner

Description

Ojo Caliente Mineral Springs Resort & Spa located in Ojo Caliente, NM is seeking a full-time Spa Cleaner.    

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences.

Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. 

What sets us apart? It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion.   

This description documents the general nature and level of work. As business needs change, so will the elements of this job, requiring the incumbent to be adaptable and to perform other duties as required.

SUMMARY:

The Spa Cleaner plays a vital role in ensuring the highest standards of cleanliness throughout the spa and springs. This position is responsible for maintaining a spotless, sanitary, and welcoming environment that supports a relaxing and rejuvenating guest experience.

The Spa Cleaner demonstrates strong attention to detail, takes pride in creating a clean and orderly environment, and thrives as part of a team committed to exceptional guest service.

The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values; Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect and Teamwork

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

1. Thoroughly clean and sanitize all areas of the locker rooms, including showers, toilets, sinks, floors, and lockers throughout the day. 
2. Maintain cleanliness on the springs’ decks, including trash pickup, sweeping, and skimming the pools.
3. Regularly clean and tidy all public areas, such as lounges, waiting areas, treatment rooms, linen rooms, and prep spaces.
4. Keep locker rooms well-stocked and organized by restocking lockers with towels, robes, and other necessary items.
5. Perform routine trash collection and ensure used linens are regularly picked up and replaced with clean linens from the laundry team throughout the day.
6. Proactively monitor cleanliness and respond quickly to any messes or spills.
7. Stocks treatment rooms, locker rooms, and linen storage area with necessary linens, towels, paper goods, etc. according to established stock levels and checklists.
8. Ensure all supplies (e.g., toilet paper, shampoo, conditioner, body wash, lotion) are consistently replenished and organized. 
9. Ensures Spa Reception, lounges, locker rooms, and public areas are kept clean, trash is picked up, dirty towels are disposed of according to SOP guidelines. Overall appearance should be welcoming, clean, sanitized, organized.
10. Regularly communicates with the manager and/or supervisor to determine any outstanding issues, special circumstances, or guest needs for the day.
11. “Flips” lockers consistently to ensure availability and support spa capacity goals.
12. Maintains pools with frequent skimming, staying attentive to any water quality issues and reporting immediately to management any variance from norm.
13. Ensures lounge chairs and furniture are neatly aligned and create a visually appealing guest environment.
14. Escort guests to amenities (e.g., steam rooms, saunas, private pools, lounges) in a friendly, knowledgeable manner. Gracious guest engagement is a must.
15. Monitors all pool areas for guest issues, safety issues, items needing repair, escalating and communicating with management as needed. 
16. Utilizes downtime effectively by reviewing and following checklists, following verbal instructions and/or seeking guidance from a Spa team member.
17. Cross-trains as backup in other areas of Spa as needed.
18. Throughout the day stocks, cleans and organizes treatment rooms, linen shelves, and correlating shared workspaces.
19. Incorporates the resort's culture of service excellence, mission and core values into all aspects of job performance.

20. Provide friendly and professional assistance to guests when needed – whether it’s helping with lockers, providing extra towels, or answering questions.

21. Contribute to creating a welcoming and relaxing spa experience for every guest.

Requirements

QUALIFICATIONS:

1. Minimum of one year of housekeeping, custodial, or janitorial experience preferred.
2. CPR/AED certification (or willingness to obtain) preferred.
3. High school diploma (or equivalent), preferred.
4. Must maintain regular, reliable, and punctual attendance. 
5. Desire to ensure the best possible guest experience.
6. Must have the ability to communicate and interact with guests in a courteous, professional, and friendly manner.
7. Must be able to maintain consistent energy and a consistent professional demeanor throughout scheduled shifts, including evenings.
8. Ability to work in a quiet environment where the employee may be exposed to heat and steam.
9. Ability to work a flexible schedule including days, nights, weekends, and holidays.
10. Physical Requirements: Ability to stand for extended periods, sit, reach, bend, kneel, stoop, climb, and push/pull/lift items weighing up to 40 pounds. 
11. This role requires the ability to perform tasks requiring manual dexterity, auditory focus, and visual attention.

This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management

Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.