Service & Installation Oil Dispatcher/Customer Service Representative

Job Description

Job Responsibilities:

• Operates computer systems to schedule, route and track daily work by drivers and technicians.
• Ensures proper information is on work orders before drivers and technicians leave facility
• Familiarity & Knowledge relative to used cooking oil and grease trap services.
• Maintains communications with drivers and technicians.
• Reviews completed end-of-day work orders from drivers and technicians.
• Maintains a high level of knowledge about system equipment and products.
• Maintains updated familiarity with local/assigned market (i.e., location of streets, subdivisions, businesses) and provides accurate directions for technicians when needed.
• Maintains daily paperwork and timesheets.
• Tracks vehicle mileage and maintenance records.
• Calls customers to confirm appointments and notify them of any schedule changes.
• Resolves customer issues in a courteous, professional and timely manner via over the phone troubleshooting and service technician dispatching
• Works cooperatively with team to ensure overall efficiency of operations.

Requirements:

• 2 years of customer service experience required
• 5 years experience with dispatch practices and procedures
• 3 years general management experience
• Computer Routing Software experience. Salesforce experience preferred.
• Experience with transportation, grease trap or used oil dispatch preferred
• Proficient with routing and mapping devices and the geography in the areas
• Excellent verbal and written communication skills
• Commitment to service of customers, crew, co-workers and management
• Demonstrated dependability and leadership; ability to lead by example
• High integrity, work ethic, passion and commitment to Oilmatic values
• Ability to train, delegate, coach and oversee development of crewmembers
• Knowledge of / certification in/ adherence to safety and food sanitation
• Ability to work flexible hours, days, shifts, including holidays

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Experience:

• service repair: 3 years (Preferred)
• Salesforce or other CRM: 3 years (Preferred)
• dispatching: 3 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $21 - $31