What are the responsibilities and job description for the Dispatcher Service Coordinator position at Commercial Appliance Parts and Service?
Join Our Team as a Service Coordinator/Dispatcher!
We are seeking an experienced Service Coordinator/Dispatcher to join our Orlando team. This position plays a key role in coordinating field service technicians, communicating with customers, and keeping daily service operations running smoothly.
This is an IN-PERSON position in Orlando, FL, Full-Time/Hourly, Monday-Friday, 8:00 AM to 5:00 PM.
Position Summary:
- Answer incoming service calls and assist customers with service needs.
- Coordinate and dispatch service technicians based on location, availability, and urgency.
- Communicate throughout the day with customers, technicians, and internal teams.
- Monitor technician schedules and adjust priorities as service needs change.
- Review technician work orders for accuracy and completeness.
- Communicate through third-party customer portals and applications.
- Provide timely updates to customers regarding service status.
- Assist with additional service department responsibilities as needed.
Key Qualifications:
- Previous service dispatching or coordinating experience required.
- HVAC, refrigeration, commercial service, or other field-service dispatch experience strongly preferred.
- Experience coordinating multiple field technicians and managing changing priorities.
- Strong customer service and communication skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Strong computer skills, including Microsoft Office.
- Must successfully complete a background check and drug screen.
- Must be at least 18 years old.
Benefits of Joining Our Team:
- Medical, Dental, Vision, and Disability Benefits
- Life Insurance
- 401(k) & Company Match
- Vacation, sick, and personal time
- Paid holidays
- Town Shares program, allowing you to share in the long-term financial success of our company as you grow with us.
Join us and be part of a dynamic and rewarding team!
About Commercial Appliance Parts & Service
Since 1946, Commercial Appliance Parts & Service has provided trusted commercial cooking and refrigeration equipment repair throughout Florida and Georgia. We proudly serve restaurants, hotels, hospitals, schools, and universities and are an authorized warranty service provider for many major equipment manufacturers.
To learn more, please visit us at: http://www.comapp.com
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Commercial Appliance Parts & Service is a division of Unlimited Service Group