What are the responsibilities and job description for the Systems Analyst - UKG Workforce Management position at OhioHealth?
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Job Description Summary
The Systems Analyst supports the day‑to‑day operation of key healthcare applications, with a primary focus on UKG Workforce Management (Scheduling, Timekeeping, and Clocks) and additional support for other enterprise systems such as Workday. This role requires a strong understanding of healthcare operational workflows and the ability to translate real‑world user needs into effective system support.
The Systems Analyst works closely with end users to identify issues, answer questions, and support routine operational needs while meeting established Service Level Agreements (SLAs). The role also assists in documenting processes, troubleshooting system behaviors, and supporting small enhancements that improve the user experience.
This position participates in basic process improvement activities related to Application Management and contributes to maintaining stable, reliable, and user‑friendly systems across the organization.
Responsibilities And Duties
System Analysis and Design:
Analyze and document current business processes and workflows.
Identify system requirements and translate them into detailed specifications.
Design and implement solutions to improve system efficiency and user experience.
Application Support
Provide support for (Epic, Workday, Kronos,) and other applications.
Troubleshoot and resolve system issues in a timely manner.
Coordinate with vendors and internal teams for system upgrades and patches.
Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
Project Management
Under the direction of the Sr. Systems Analyst strong participation smaller projects related to system implementations and upgrades.
Knowledge with various project management approaches, e.g. waterfall, agile.
Training And Documentation
Contribute to comprehensive documentation for system configurations and processes.
Assist and provide guidance on best practices.
Integration And Data Management
Contribute to seamless integration between various healthcare applications.
Manage data integrity and security across systems.
Perform data analysis and generate reports as needed.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
Minimum Qualifications
Bachelor's Degree: Computer and Information Science (Required)
Additional Job Description
Day
Scheduled Weekly Hours
40
Department
ERP Support
Join us!
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Job Description Summary
The Systems Analyst supports the day‑to‑day operation of key healthcare applications, with a primary focus on UKG Workforce Management (Scheduling, Timekeeping, and Clocks) and additional support for other enterprise systems such as Workday. This role requires a strong understanding of healthcare operational workflows and the ability to translate real‑world user needs into effective system support.
The Systems Analyst works closely with end users to identify issues, answer questions, and support routine operational needs while meeting established Service Level Agreements (SLAs). The role also assists in documenting processes, troubleshooting system behaviors, and supporting small enhancements that improve the user experience.
This position participates in basic process improvement activities related to Application Management and contributes to maintaining stable, reliable, and user‑friendly systems across the organization.
Responsibilities And Duties
System Analysis and Design:
Analyze and document current business processes and workflows.
Identify system requirements and translate them into detailed specifications.
Design and implement solutions to improve system efficiency and user experience.
Application Support
Provide support for (Epic, Workday, Kronos,) and other applications.
Troubleshoot and resolve system issues in a timely manner.
Coordinate with vendors and internal teams for system upgrades and patches.
Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
Project Management
Under the direction of the Sr. Systems Analyst strong participation smaller projects related to system implementations and upgrades.
Knowledge with various project management approaches, e.g. waterfall, agile.
Training And Documentation
Contribute to comprehensive documentation for system configurations and processes.
Assist and provide guidance on best practices.
Integration And Data Management
Contribute to seamless integration between various healthcare applications.
Manage data integrity and security across systems.
Perform data analysis and generate reports as needed.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
Minimum Qualifications
Bachelor's Degree: Computer and Information Science (Required)
Additional Job Description
- degree in Computer Science, Information Technology, Healthcare Administration, or a related field, Minimum of 3-5 years of experience in system analysis and support within a healthcare environment.
- Experience with Kronos/ UGK and Epic, Workday, applications. Proven track record of working on complex projects and working with cross-functional teams.
- Experience with system integration and data migration projects.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Liaison with managed service providers, vendors, operational leadership
- Ability to work independently and as part of a team.
- Knowledgeable of project management tools and methodologies.
- Serve as a point of contact for customers, addressing inquiries and resolving issues promptly.
- ITIL Foundation certification desired not required.
- Certifications in relevant technologies (e.g., Epic, Workday, Microsoft).
- Certif Experience in a large healthcare system or hospital setting.
- Experience with other healthcare applications and systems.
- Knowledge of healthcare regulations and compliance standards.
- Familiarity with cloud computing platforms (e.g., AWS, Azure).
- Experience with business intelligence and analytics tools.
Day
Scheduled Weekly Hours
40
Department
ERP Support
Join us!
- if your passion is to work in a caring environment
- if you believe that learning is a life-long process
- if you strive for excellence and want to be among the best in the healthcare industry
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment