What are the responsibilities and job description for the Director, IT Infrastructure Operations position at OhioHealth Employer Solutions?
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Job Description Summary
The Director of Infrastructure Operations provides strategic and operational leadership for all run state technology services that support the healthcare enterprise. This role oversees the day-to-day reliability, performance, and lifecycle management of core infrastructure domains—including network, telecommunications, compute platforms, storage, databases, and endpoint technologies.
Working in close partnership with peer directors responsible for design, engineering, and build functions, this leader ensures that infrastructure solutions are not only well architected but also consistently delivered, supported, and optimized to meet the needs of clinicians, staff, and patients.
The Director is accountable for operational excellence, service quality, incident and problem management, and continuous improvement across all infrastructure services.
30% - Infrastructure Operations ManagementOversee daily operations for:Network (LAN/WAN, wireless, firewalls, load balancers)
Telecommunications (VoIP, contact center, paging, unified communications)
Compute Platforms (virtualization, cloud/on‑prem servers)
Storage & Backup (SAN/NAS, data protection, disaster recovery)
Database Administration (SQL, Oracle, performance tuning, maintenance)
Endpoint Services (workstations, mobile devices, imaging, patching)
Ensure proactive monitoring, capacity planning, and lifecycle management across all domains.
Lead major incident response, root cause analysis, and problem management processes.
Ensure projects are delivered on time, within scope, and aligned with strategic priorities.
20% - Team Leadership & DevelopmentLead and mentor operations teams, including managers, engineers, and specialists.
Build workforce plans that balance operational coverage, skill development, and succession planning.
Foster a collaborative environment that aligns with organizational values and supports high‑quality patient care.
20% - Strategic & Operational LeadershipLead the operational strategy, planning, and execution for all infrastructure technologies across the healthcare system.
Establish and maintain service-level objectives and operational KPIs that ensure high availability, performance, and resilience.
Partner with design/build directors to ensure seamless transition from engineering to operations, including readiness assessments, documentation, and support models.
Drive a culture of reliability, accountability, and continuous improvement.
15% - Financial & Vendor ManagementDevelop and manage operational budgets, including maintenance contracts, licensing, and support agreements.
Oversee vendor performance, SLAs, and escalations for support of infrastructure technologies and managed services.
Evaluate and select technology solutions, vendors, and partners.
Manage vendor relationships, contracts, and performance for operations‑related services and products.
10% - Cross‑Functional CollaborationWork closely with peer design/build directors to ensure integrated infrastructure solutions across network, telecom, platforms, data center, and endpoint technologies.
Collaborate with clinical, business, and application teams to understand requirements and translate them into technical designs.
Partner with Information Security to ensure secure architectures and compliance with healthcare regulations.
5% - Governance, Standards & ComplianceEstablish engineering standards, design patterns, and best practices for network and telecom technologies.
Ensure operational compliance with HIPAA, Joint Commission, and internal security policies.
Participate in risk assessments, architectural reviews, and technology governance processes.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.
Minimum Qualifications
Bachelor's Degree (Required)
Additional Job Description
MINIMUM QUALIFICATIONS
Work Shift
Day
Scheduled Weekly Hours
40
Department
IS Adminlstration
Join us!
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Job Description Summary
The Director of Infrastructure Operations provides strategic and operational leadership for all run state technology services that support the healthcare enterprise. This role oversees the day-to-day reliability, performance, and lifecycle management of core infrastructure domains—including network, telecommunications, compute platforms, storage, databases, and endpoint technologies.
Working in close partnership with peer directors responsible for design, engineering, and build functions, this leader ensures that infrastructure solutions are not only well architected but also consistently delivered, supported, and optimized to meet the needs of clinicians, staff, and patients.
The Director is accountable for operational excellence, service quality, incident and problem management, and continuous improvement across all infrastructure services.
- This is a hybrid position in Columbus, OH.
30% - Infrastructure Operations ManagementOversee daily operations for:Network (LAN/WAN, wireless, firewalls, load balancers)
Telecommunications (VoIP, contact center, paging, unified communications)
Compute Platforms (virtualization, cloud/on‑prem servers)
Storage & Backup (SAN/NAS, data protection, disaster recovery)
Database Administration (SQL, Oracle, performance tuning, maintenance)
Endpoint Services (workstations, mobile devices, imaging, patching)
Ensure proactive monitoring, capacity planning, and lifecycle management across all domains.
Lead major incident response, root cause analysis, and problem management processes.
Ensure projects are delivered on time, within scope, and aligned with strategic priorities.
20% - Team Leadership & DevelopmentLead and mentor operations teams, including managers, engineers, and specialists.
Build workforce plans that balance operational coverage, skill development, and succession planning.
Foster a collaborative environment that aligns with organizational values and supports high‑quality patient care.
20% - Strategic & Operational LeadershipLead the operational strategy, planning, and execution for all infrastructure technologies across the healthcare system.
Establish and maintain service-level objectives and operational KPIs that ensure high availability, performance, and resilience.
Partner with design/build directors to ensure seamless transition from engineering to operations, including readiness assessments, documentation, and support models.
Drive a culture of reliability, accountability, and continuous improvement.
15% - Financial & Vendor ManagementDevelop and manage operational budgets, including maintenance contracts, licensing, and support agreements.
Oversee vendor performance, SLAs, and escalations for support of infrastructure technologies and managed services.
Evaluate and select technology solutions, vendors, and partners.
Manage vendor relationships, contracts, and performance for operations‑related services and products.
10% - Cross‑Functional CollaborationWork closely with peer design/build directors to ensure integrated infrastructure solutions across network, telecom, platforms, data center, and endpoint technologies.
Collaborate with clinical, business, and application teams to understand requirements and translate them into technical designs.
Partner with Information Security to ensure secure architectures and compliance with healthcare regulations.
5% - Governance, Standards & ComplianceEstablish engineering standards, design patterns, and best practices for network and telecom technologies.
Ensure operational compliance with HIPAA, Joint Commission, and internal security policies.
Participate in risk assessments, architectural reviews, and technology governance processes.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.
Minimum Qualifications
Bachelor's Degree (Required)
Additional Job Description
MINIMUM QUALIFICATIONS
- Bachelor's Degree
- Field of Study: Business Administration
- Field of Study: Computer Science
- Years of Experience: 8
- Degree in Information Technology, Computer Science, Engineering or related field or equivalent combination of education and experience is required.
- ITIL certification or equivalent experience with IT service management frameworks.
- Kind and Length of Experience: 10 years progressive management responsibilities within Information Management field.
- Master’s Degree in a related field.
- Experience with hybrid cloud environments and modern automation/orchestration tools.
- Strong understanding of cybersecurity principles and regulatory compliance in healthcare.
Work Shift
Day
Scheduled Weekly Hours
40
Department
IS Adminlstration
Join us!
- if your passion is to work in a caring environment
- if you believe that learning is a life-long process
- if you strive for excellence and want to be among the best in the healthcare industry
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment