Director IT Security, Infrastructure, & Operations

Who We Are

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

Position Summary

The Director of IT Infrastructure, Security, and Operations is a senior IT leader responsible for the strategy, delivery, and continuous improvement of enterprise infrastructure, cybersecurity, and end-user services across ODW.

This role transforms infrastructure into a security-first, operations-aligned capability, ensuring reliable, scalable, and secure technology platforms that support:

• Multi-Site Warehouse operations (WMS, automation, site infrastructure)
• Transportation management (TMS, integrations, carrier connectivity, visibility platforms)
• Corporate Offices
  
  

The Director Will

• Own and mature the enterprise cybersecurity program
• Lead infrastructure, network, and service delivery across corporate, warehouse, and transportation operations
• Build strong relationships with Operations (Warehouse Transportation), IT, and executive leadership
• Drive vendor strategy and financial discipline (OPEX/CAPEX)
• Ensure technology enables growth, customer onboarding, and day-to-day operational excellence
  
  

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cybersecurity Leadership

Define and execute the enterprise cybersecurity strategy and roadmap

Establish a risk-based security program aligned to frameworks (NIST, CIS, ISO)

Oversee:

• Identity & Access Management (IAM)
• Network, endpoint, and cloud security
• Threat detection, incident response, and recovery
• Vulnerability management across warehouse and transportation platforms

Ensure protection of:

• Operational systems
• Customer and ODW data
• Integration endpoints

Partner with business leaders to translate security risks into actionable plans

Lead security awareness and compliance initiatives

Infrastructure & Network Strategy

Own architecture and lifecycle of:

• Cloud and on-prem infrastructure
• Network connectivity across warehouses, offices, and transportation operations
• Unified communications across all sites

Ensure high availability and performance for:

• Warehouse environments
• Transportation platforms

Drive modernization and standardization (cloud adoption, automation, resiliency)

Service Management & End-User Experience

Lead the Service Desk with a focus on:

• Responsiveness and SLA performance
• User experience across corporate, warehouse, and transportation teams

Drive ITIL-based service management with clear metrics and continuous improvement plans

Vendor & Partner Management

Own strategic relationships with vendors supporting:

• Infrastructure and cloud platforms
• Cybersecurity tools and services
• Warehouse and transportation technology ecosystems

Manage carrier/partner connectivity vendors

Drive vendor accountability through:

• SLAs and KPIs
• Cost optimization
• Consolidation and simplification strategies

Lead contract negotiations and performance governance

Financial Management (OPEX & CAPEX)

Develop and manage budgets across infrastructure and security domains

Align spend to:

• Risk mitigation
• Operational reliability
• Growth and customer onboarding scalability

Build multi-year investment roadmaps tied to business strategy

Drive cost transparency and ROI measurement

Leadership & Relationship Management

Build and lead a high-performing, service-oriented team

Establish strong partnerships with:

• Warehouse Operations leadership
• Transportation Management leadership
• Application development and integration teams
• Executive stakeholders

Serve as a trusted advisor on technology, risk, and operational enablement

Foster a culture of:

• Accountability
• Collaboration
• Continuous improvement
• Endpoint Management
• Own the enterprise endpoint management strategy across corporate and operational environments (workstations, laptops, RF’s, rugged/warehouse devices where applicable)
• Establish and maintain accurate hardware/software inventory and asset lifecycle data, including procurement intake, assignment, and disposal
• Define standard builds, application packaging, and deployment pathing to ensure consistent configurations and rapid onboarding
  
  

Required

Education and Experience

• 10 years of IT experience with leadership across infrastructure and cybersecurity
• Proven experience supporting mission-critical operational systems
• Strong expertise in:
• Cybersecurity frameworks
• Network and cloud infrastructure
• IT service management (ITIL )
• Experience in multi-site, operations-heavy environments
• Demonstrated success managing vendors, contracts, and service performance
• Strong financial acumen managing OPEX and CAPEX budgets
  
  

Preferred

• Experience in 3PL, logistics, or supply chain environments
• Certifications:
• CISSP, CISM, or equivalent
• ITIL, AWS/Azure, networking certifications
• ServiceNow Platform
  
  

Minimum Physical Requirements

While performing the duties of this job, the employee requires the ability to:

• Hear, read and comprehend, write, and communicate
• Continuously sit, type, and perform repetitive wrist motion
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities
  
  

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

OUR VALUES

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

INDSA