Claims Trainer

General Summary

The Claims Trainer is tasked with developing, facilitating, and assessing training initiatives for claims associates to promote consistency, accuracy, and efficiency in claims processing. Responsibilities include supporting onboarding processes, continuous education, training on system updates, and compliance programs, while working closely with subject matter experts and leadership to identify training requirements and enhance overall performance.

Essential Functions

• Designs and delivers training programs for new hires and existing associates on claims systems, procedures, policies, and best practices.
• Facilitates classroom, virtual, one-on-one sessions as well as on-the-job training.
• Develops training materials including manuals, job aids, e-learning modules, and presentations.
• Conducts training needs assessments in collaboration with claims leadership.
• Creates and maintains a structured curriculum aligned with regulatory requirements, company standards, and adult learning principles and instructional design models.
• Monitors trainee progress and provides feedback and coaching to improve performance.
• Partners with managers to address performance gaps through targeted training.
• Trains associates on updates to claims systems, workflows, and regulatory changes.
• Provides regular reports to management on training effectiveness and outcomes.
• Assists other departments with training initiatives as needed (e.g. underwriting, customer service).
• Participates in cross-functional projects related to claims operations.
• Assists with coordinating logistics for training events, workshops, and conferences.
• Attends industry seminars and training to stay current on claims trends and instructional techniques.
• Works with claims operations leader on system enhancements.
• Performs other duties assigned, including claims handling to assist in overflow in times of need.
  
  

Working Conditions

• Normal office working conditions.
• Sitting for extended periods of time.
• Extended computer usage with potential eye strain and fatigue.
• Stress associated with meeting deadlines.
  
  

Qualifications

Skills and Abilities

• Strong verbal and written communication skills.
• Strong presentation and facilitation skills.
• Strong organizational and detail-oriented skills.
• Ability to assess training needs, analyze performance gaps and develop solutions.
• An active listener who understands learner needs and organizational goals.
• Proficiency in claims systems and Microsoft Office applications.
• Ability to provide instructional design and adult learning principles.
• Skilled in creating engaging content.
• Ability to manage multiple projects and adapt to changing priorities.
• Exceptional customer service skills.
  
  

Education/

Experience Requirements

• Bachelor’s degree preferred but equivalent experience considered.
• Three or more years in claims handling or training in a Property and Casualty insurance environment.
  
  

SUPERVISION

Supervision Received

• Limited supervision.
• Self-reliant with minimal oversight.
• Refers complex or atypical problems to the Claims Operation Manager, providing suggestions for resolution.
  
  

Supervision

Exercised

• None.