What are the responsibilities and job description for the Field Claims Adjuster position at Auto-Owners Insurance?
Company Description Auto-Owners Insurance is one of the nation’s largest insurers of life, home, car, and business, and has been consistently ranked as a Fortune 500 company since 2002. The company partners with hard-working associates and local, independent agents to deliver award-winning service guided by strong core values. Auto-Owners offers a stable, profitable work environment that invests in associates through educational opportunities and professional growth. Team members benefit from perks such as a less-than-40-hour work week and on-site dining at the Lansing location. Applicants can explore more about careers and privacy practices via the company’s website.
Role Description The Field Claims Adjuster is a full-time, hybrid role based in Medina, OH, with some work-from-home flexibility. This role is responsible for investigating, evaluating, and resolving property and casualty insurance claims in the field, including on-site inspections of property damage and interviews with policyholders, claimants, and witnesses. The adjuster documents findings, determines coverage based on policy terms, estimates loss amounts, and negotiates fair settlements in accordance with company guidelines and regulatory requirements. Day-to-day tasks include managing an assigned claim inventory, maintaining clear and timely communication with customers and agents, and updating claim files and reports in company systems. The role also collaborates with internal teams and external vendors, such as contractors and appraisers, to ensure accurate assessments and high-quality customer service.
Qualifications
- Claims Handling and Claims Management skills to investigate, evaluate, and resolve claims efficiently.
- Insurance and Insurance Claims knowledge to interpret policy language, coverage, and applicable regulations.
- Property Damage expertise to assess losses, conduct inspections, and estimate repair or replacement costs.
- Strong analytical, problem-solving, and decision-making abilities.
- Effective written and verbal communication skills, including the ability to explain claim decisions clearly.
- Comfort working in a hybrid environment, with readiness to travel locally for field inspections.
- Proficiency with digital claim systems, mobile inspection tools, and standard office software.
- Relevant experience in claims adjusting, insurance, or a related field; industry certifications or licensure are a plus.
- Valid driver’s license and an acceptable driving record.