IT Support Specialist (Infrastructure Specialist 2)

What You Will Do At ODM

Office: Information & Technology Services

Bureau: Operations & Business Intelligence

Classification: Infrastructure Specialist 2 (PN 20102794)

Primary Technology: Endpoint Customer Support

Secondary Technology: System Scheduling

Job Overview

The Ohio Department of Medicaid (ODM) is seeking an IT Support Specialist to provide first-level technical support to end-users. This position will be tasked with troubleshooting hardware and software issues, assisting with file transfers and job scheduling, and managing incoming support calls. As an IT Support Specialist, your responsibilities will include:

• File Transfers:
• Assists users with transferring files, ensuring data integrity and security during transfers.
• Assists with file transfer automation and scheduling.
• Hardware Support:
• Diagnoses and resolves hardware issues (e.g. computers, printers, peripherals).
• Performs hardware installations, upgrades, and replacements.
• Maintains inventory of hardware components and manage warranties.
• Software Support:
• Troubleshoots software-related problems and provides solutions.
• Phone Support:
• Answers incoming support calls and provides first-level assistance.
• Logs and tracks support requests in a ticketing system.
• Escalates complex issues to higher-level support teams when necessary.
• General Responsibilities:
• Provides excellent customer service and maintains a professional demeanor.
• Strong communication and interpersonal abilities.
• Problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment.
  

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

• Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.
  
  

Job Skills: Information Technology

Technical Skills: Operational Support

Professional Skills: Problem Solving, Customer Focus

Agency Contact Name and Information

HumanResources@medicaid.ohio.gov

Unposting Date

Jul 19, 2026, 11:59:00 PM

Work Location

Lazarus 6

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$38.01 - $55.80/hour

Schedule

Full-time

Work Hours

8:00 am - 5:00 pm

Classified Indicator

Classified

Union

OCSEA

Professional Skills

Customer Focus, Problem Solving

Agency Overview

About Us:

Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.

Responsibilities

Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:

• Delivering a personalized care experience to more than three million people served.
• Improving care for children and adults with complex behavioral health needs.
• Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
• Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
• Ensuring financial transparency and operational accountability across all Medicaid programs and services.