What are the responsibilities and job description for the Unemployment Insurance System Support Manager position at Ohio Department of Job and Family Services?
Office of Unemployment Insurance Operations
The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.
What You Will Do
As an Unemployment Insurance (UI) System Support Manager, you will serve as a coordinator and liaison between the business and technical information systems. Your responsibilities will include:
The System Support Manager will play a key role in defining the support needs for the new UI system and establishing effective processes to meet those needs. The Tax System Support/Testing Manager may face challenges in managing the relationship with the tax system vendor. This role requires consistent oversight, proactive communication, and disciplined tracking to ensure the vendor meets expectations.
Recommended Skills
Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.
Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.
Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414
Travel: Occasional travel within the state of Ohio.
PN(s): 20045557
Option 1
The candidate, at minimum, must have the following:
Option 2
Option 3
Option 4
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 14. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $40.40 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 14
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Hourly
$40.40
$42.70
$44.99
$47.43
$50.12
$52.90
$55.09
$57.67
Annual
$84,032
$88,816
$93,579
$98,654
$104,250
$110,032
$114,587
$119,954
Months of Employment
At Hire
6 Months
18 Months
30 Months
42 Months
54 Months
66 Months
78 Months
Organization
Job & Family Services
Agency Contact Name and Information
odjfscareers@jfs.ohio.gov
Unposting Date
Jul 13, 2026, 11:59:00 PM
Primary Location
United States of America-OHIO
Work Hours
8:00AM - 5:00PM
Classified Indicator
Classified
Union
Exempt from Union
Primary Job Skill
Management
Technical Skills
Management
Professional Skills
Analyzation, Collaboration, Leading Others, Problem Solving
Agency Overview
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
Guiding Principles
The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.
What You Will Do
As an Unemployment Insurance (UI) System Support Manager, you will serve as a coordinator and liaison between the business and technical information systems. Your responsibilities will include:
- Utilize your analytic skills to assess reported system issues and determine the appropriate path for reporting and resolving them.
- Assist in prioritizing system enhancements and defect fixes.
- Assign resources for testing and analysis activities and ensure thorough testing before authorizing system changes for production.
- Serve as a system SME to provide recommendations for or against system changes.
- Maintain strong relationships with your team through regular evaluation, mentoring, and feedback to stay connected to their work and their overall morale.
- Provide recommendations and information to UI Tech for internal communications and training.
- Attend meetings related to current projects, including those involving requirements, reporting, system changes and communications.
- Stay informed on state and federal laws and regulations that impact Unemployment Insurance (UI).
The System Support Manager will play a key role in defining the support needs for the new UI system and establishing effective processes to meet those needs. The Tax System Support/Testing Manager may face challenges in managing the relationship with the tax system vendor. This role requires consistent oversight, proactive communication, and disciplined tracking to ensure the vendor meets expectations.
Recommended Skills
- Ability to multi-task
- Working knowledge of Unemployment Insurance
- Ability to use a desktop computer
- General understanding of technical systems and web-based applications
- Strong analytic skills to identify, assess, and act on issues
- Effective communication skills for interactions with the team, management, and internal stakeholders
- Ability to lead system upgrades, rollouts and service improvements
- Strong organizational and time-management skills
Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.
Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.
Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414
Travel: Occasional travel within the state of Ohio.
PN(s): 20045557
Option 1
The candidate, at minimum, must have the following:
- 12 months experience as an Unemployment Insurance Supervisor
Option 2
- 36 months experience or training in government laws, rules, regulations &/or procedures governing unemployment insurance
- AND 12 months experience in supervisory principles/techniques
Option 3
- Completion of undergraduate core program in public or business administration
- AND 12 months training or experience in government laws, rules, regulations, &/or procdedures governing unemployment insurance
- AND 12 months experience in supervisory principles/techniques
Option 4
- The equivalent of Minimum Class Qualifications For Employment noted above.
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 14. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $40.40 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 14
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Hourly
$40.40
$42.70
$44.99
$47.43
$50.12
$52.90
$55.09
$57.67
Annual
$84,032
$88,816
$93,579
$98,654
$104,250
$110,032
$114,587
$119,954
Months of Employment
At Hire
6 Months
18 Months
30 Months
42 Months
54 Months
66 Months
78 Months
Organization
Job & Family Services
Agency Contact Name and Information
odjfscareers@jfs.ohio.gov
Unposting Date
Jul 13, 2026, 11:59:00 PM
Primary Location
United States of America-OHIO
Work Hours
8:00AM - 5:00PM
Classified Indicator
Classified
Union
Exempt from Union
Primary Job Skill
Management
Technical Skills
Management
Professional Skills
Analyzation, Collaboration, Leading Others, Problem Solving
Agency Overview
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Cash and Food Assistance
- Employment Services and Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Guiding Principles
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
- We get better at what we do every day.
Salary : $58 - $84,032