Training Officer

Office of Child Support

Child Support Statement: This position is in the Office of Child Support (OCS) which establishes policies and guidelines for the child support program based on federal and state laws. Ohio's child support program provides services to help ensure that children receive the financial and medical support they are legally entitled to and deserve. Learn more about the office by visiting the ODJFS Office of Child Support website.

What You Will Do

• Research child support policy and system information to develop training presentations and materials.
• Deliver training to county and state child support professionals and assist in the facilitation of training sessions.
• Perform after training session duties, including tracking attendance, reviewing evaluation feedback, and updating handouts and question and answer documents.
• Collaborate as needed with other Office of Child Support units, ODJFS offices, and county partners to produce training.
• Monitor a shared email inbox and respond to inquiries.
  
  

Recommended Skills

• Good customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Comfortable with public speaking and presenting to an audience, in person and/or virtually.
• Knowledge of Microsoft software, including Word, PowerPoint, Excel, Teams, Outlook.
• Knowledge of eLearning training development software (i.e., Adobe Captivate, Articulate 360, or Lectora).
• Familiarity of adult learning principles and passion for learning.
  
  

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: Rhodes State Officer Tower - 30 E. Broad Street 31st Fl, Columbus, OH 43215

Travel: Travel is as needed. ODJFS may require occasional in-person meetings for training or other operational needs.

PN(s): 20045275

Option 1

The candidate, at minimum, must have the following:

• 6 courses in human resources, education, sociology, or psychology
  
  

Option 2

• 18 mos. exp in preparing informational or instructional programs
  
  

AND

• 18 mos. trg or 18 mos. exp in public speaking or effective communications skills
  
  

AND

• 3 mos. trg or 3 mos. exp in operating audio-visual equipment
  
  

Option 3

• The equivalent of Minimum Class Qualifications for Employment noted above
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s Pay Range 31. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $28.76 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 31

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Hourly

$28.76

$30.10

$31.47

$32.84

$34.53

$36.20

$38.01

Annual

$59,821

$62,608

$65,458

$68,307

$71,822

$75,296

$79,061

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

Organization

Job & Family Services

Agency Contact Name and Information

odjfscareers@jfs.ohio.gov

Unposting Date

Aug 9, 2026, 11:59:00 PM

Work Location

James A Rhodes Office Tower 31

Primary Location

United States of America-OHIO-Franklin County-Columbus

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Training

Technical Skills

Training

Professional Skills

Attention to Detail, Coaching, Critical Thinking, Developing Others, Leading Others, Organizing and Planning, Public Speaking, Verbal Communication, Written Communication, Observation

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.