Quality Analyst (Case Management Analyst)

Office of Family Assistance

The Office of Family Assistance (OFA) provides operational, technical assistance and training support for safety net programs that assist low-income Ohioans. It manages public assistance programs like Ohio Works First (OWF), Supplemental Nutrition Assistance Program (SNAP), Commodity Supplemental Food Program (CSFP), and the Emergency Food Assistance Program (TEFAP). OFA also develops policies for county agencies, administers the Ohio Benefits online system, and supports employment and training initiatives to help Ohioans achieve economic stability. Learn more about the office by visiting the ODJFS OFA webpage.

What You Will Do

The Supplemental Nutrition Assistance Program (SNAP) helps low-income individuals purchase nutritious food. This position is located in OFA's Bureau of Program Integrity, which reviews SNAP cases to ensure they are processed accurately and on time. In this role, you will evaluate the work of county caseworkers to confirm that decisions on SNAP cases comply with all applicable regulations.

Job Duties Include

• Review food assistance budgets
• Research food assistance policy
• Manage and coordinate your schedule
• Travel to counties to interview clients
• Review screens in the Ohio Benefits eligibility system
• Send contact letters to clients
• Complete interviews with clients
• Complete cases in the Federal System
• Upload materials and verifications for each review
  
  

Schedule: Full-time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered at the James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215.

Travel: Requires traveling 2-3 times per month. ODJFS Fleet vehicles are available for travel use. In order to operate a state vehicle, you must have a valid driver license.

Position Number: 20042021.

Option 1

The candidate, at minimum, must have the following:

• 36 months experience as a public assistance caseworker with experience in all categories of public assistance;
• AND 3 months experience training or 3 months experience in technical writing;
• AND 3 months experience training or 3 months experience in mainframe databases;
• AND valid Ohio driver
  
  

license.

Option 2

• Completion of undergraduate core coursework in social &/or behavioral science;
• AND 12 months training or 12 months experience in public assistance regulations & policies relative to all public assistance programs;
• AND 3 months experience training or 3 months experience in technical writing;
• AND 3 months experience training or 3 months experience in mainframe databases;
• AND valid Ohio driver license.
  
  

Option 3

• Equivalent of minimum class qualifications for employment noted above.
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA/AFSCME Pay Schedule, Pay Range 32. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $31.47 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 32

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Hourly

$31.47

$32.84

$34.53

$36.20

$38.01

$39.86

$41.81

$43.90

$46.08

Annual

$65,458

$68,307

$71,822

$75,296

$79,061

$82,909

$86,965

$91,312

$95,846

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

90 Months

Organization

Job & Family Services

Agency Contact Name and Information

odjfscareers@jfs.ohio.gov

Unposting Date

Sep 10, 2026, 11:59:00 PM

Work Location

James A Rhodes Office Tower 31

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$31.47 per hour

Classified Indicator

Classified

Primary Job Skill

Human Services

Technical Skills

Human Services

Professional Skills

Analyzation, Attention to Detail, Consultation, Critical Thinking, Interpreting Data, Organizing and Planning, Priority Setting, Time Management, Verbal Communication, Written Communication, Continuous Improvement

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.