Human Services Developer

Office of Family Assistance

The Office of Family Assistance (OFA) provides policy, operational, technical assistance and training support for safety net programs that assist low-income Ohioans. This includes: Cash assistance programs funded by the Temporary Assistance for Needy Families (TANF) Block Grant, including Ohio Works First (OWF) and the Prevention Retention and Contingency (PRC) programs; Food assistance programs including, the Supplemental Nutrition Assistance Program (SNAP), the Summer Electronic Benefit Transfer (EBT) Program, the Commodity Supplemental Food Program (CSFP) and The Emergency Food Assistance Program (TEFAP); Program Integrity; and Adult Protective Services. Learn more about the office by visiting the Office of Family Assistance webpage.

What You Will Do

In this position, you will be responsible for researching, analyzing, formulating/revising, and implementing policies, procedures, and/or administrative rules for assigned human services program area(s) based upon federal acts where guidelines are non-specific. Duties include:

• Establish state's minimum standard of practice (e.g., TANF; OWF; PRC; SNAP; Refugee Cash Assistance).
• Develop and present training to agency staff and to County Departments of Job and Family Services (CDJFS) staff on new initiatives and/or policy.
• Plan, organize and participate in training conferences and workshops.
• Provide consultation and technical assistance in program development, evaluation, and revisions to CDJFS directors, administrators, and other staff.
• Monitor and evaluate assigned CDJFS operations to determine compliance with state and federal regulations, state hearing decisions, Quality Assurance (QA) findings, and reporting requirements.
• Coordinate with other agency departments and employees to ensure uniformity in policy responses and technical assistance.
  
  

Schedule: Full time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered at the James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215.

Travel: Travel required, as needed. Must provide own transportation or, in order to operate a state vehicle, you must have a valid driver license.

Position Number: 20101258.

Option 1

The candidate, at minimum, must have the following:

• Completion of undergraduate core program in social or behavioral science, health services public administration, public policy management or comparable field;
• AND 36 mos. exp. in researching, developing or implementing policies related to social services, health services, public policy or comparable field;
• AND 12 mos. trg. or 12 mos. exp. in research methodology, measurement & testing, analysis of variance & survey sampling;
• AND 6 mos. trg. or 6 mos. exp. in use of computer hardware & software used for spreadsheets, statistical analysis, graphics presentation & word processing.
  
  

Option 2

• Completion of graduate course coursework in social or behavioral science, health services public administration, public policy management or comparable field;
• AND 24 mos. exp. in researching, developing or implementing policies related to social services, health services, public policy or comparable field;
• AND 6 mos. trg. or 6 mos. exp. in use of computer hardware & software used for spreadsheets, statistical analysis, graphics presentation & word processing.
  
  

Option 3

• 24 mos. exp. as Human Services Specialist 2, 69452, with experience commensurate with duties to be assigned per posting of job opportunity (e.g., if assignment is in area of policy development for aid to dependent children, education, training &/or experience must have been in area of aid to dependent children).
  
  

Option 4

• Equivalent of Minimum Class Qualifications For Employment noted above.
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s SEIU/1199 Pay Schedule, Pay Range 13. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $36.01 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 13

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$36.01

$37.75

$39.64

$41.53

$43.56

$45.72

$47.95

$50.37

Annual

$74,901

$78,520

$82,451

$86,382

$90,605

$95,098

$99,736

$104,770

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

Organization

Job & Family Services

Agency Contact Name and Information

odjfscareers@jfs.ohio.gov

Unposting Date

Sep 3, 2026, 11:59:00 PM

Work Location

James A Rhodes Office Tower 31

Primary Location

United States of America-OHIO-Franklin County-Columbus

Schedule

Full-time

Classified Indicator

Classified

Technical Skills

Human Services, Policy Direction

Professional Skills

Analyzation, Attention to Detail, Collaboration, Consultation, Critical Thinking, Interpreting Data, Organizing and Planning, Presenting, Public Speaking, Responsiveness, Verbal Communication, Written Communication

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.