Certification/Licensure Examiner 2/Customer Service Assistant 2 - 20060526

Responsibilities

The Division of Real Estate & Professional Licensing is seeking candidates to fill a Certification/Licensure Examiner 2/Customer Service Assistant 2 (CLE 2/CSA 2) position. This position will have responsibilities on both the Licensing and Customer Service teams. The CLE 2/CSA 2 will perform the following duties which include, but are not limited to:

• Respond to email inquiries received by the division.
• Answer Customer Support Center phone line.
• Advise customers on application qualifications, submission requirements and technical information.
• Qualify calls to determine the appropriate path for resolution.
• Process incoming mail to include stamping, reviewing for completeness, logging and filing.
• Assist with research into customer inquiries.
• Review and process applications to verify applicants have met standards and provide recommendations.
• Independently ensures applicant’s experience meets criteria for the appropriate level of license or certification for appraisers, brokers, salespersons, or company licenses as they pertain applicable to state and federal laws, rules, policies, and procedures.
• Process necessary paperwork and make recommendations to resolve deficiencies.
  
  

12 mos. trg. or 12 mos. exp. in reviewing applicants' eligibility to take examinations, test administration & scoring & compiling statistics concerning test results; 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.

• Or 2 yrs. trg. or 2 yrs. exp. in clerical/secretarial or other administrative support position involving public contact & preparation of correspondence & reports; 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.
• Or 12 mos. exp. as Certification/ Licensure Examiner 1, 16841.
• Or equivalent of Minimum Class Qualifications For Employment noted above.
  
  

Job Skills: Clerical & Data Entry

Organization

Commerce

Agency Contact Name and Information

Katy Zappia, katy.zappia@com.ohio.gov or (614) 995-7009

Unposting Date

Jun 15, 2026, 11:59:00 PM

Work Location

Commerce Tussing Road

Primary Location

United States of America-OHIO-Franklin County-Reynoldsburg

Compensation

Pay Range 28, step 1: $23.65/hour

Schedule

Full-time

Work Hours

8:00 AM - 5:00 PM

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Clerical & Data Entry

Technical Skills

Data Entry, Operational Support

Professional Skills

Attention to Detail, Customer Focus, Verbal Communication, Written Communication

Agency Overview

The Mission of the Ohio Department of Commerce

Is Promoting Prosperity By Protecting What Matters Most

The Division of Real Estate & Professional Licensing helps ensure Ohioans’ investment in their largest asset – their homes – is a sound one. This includes licensing, educating, and enforcing Ohio laws for real estate brokers, salespersons, real estate appraisers, home inspectors and foreign real estate dealers and salespersons. The division also registers cemeteries and real estate developments located in other states that are marketed in Ohio. REPL also has responsibilities under the Manufactured Homes Program and is responsible for licensing and inspecting brokers/dealers and salespersons. The Video Service Authorization Section provides complaint services, education and outreach to cable consumers, local governments, and cable providers.

Our Guiding Principles

Making An IMPACT For The Customer

• Inclusive
• Motivated
• Proactive
• Accountable
• Customer-Focused
• Teamwork