What are the responsibilities and job description for the Epic HIM Principal Trainer (Program Administrator 3) - 20099140 position at Ohio Department of Behavioral Health?
What You'll Do At DBH
Under the direction of the Epic Training Manager, the Epic HIM Principal Trainer is responsible for maintaining Epic HIM certification and leading training program development, delivery, and continuous improvement. This role supports end users, collaborates with Epic and hospital teams, and ensures effective training environments and system utilization across the organization.
The Principal Trainer serves as a key resource for Health Information Management (HIM) workflows, bridging operational needs with Epic system functionality and training excellence.
Key Responsibilities
Training Program Development & Delivery
Unless required by any applicable union contract and/or requirements of the Ohio Revised Code, the selected candidate will begin at Step 1 of the pay range schedule listed above, with an opportunity for pay increase after six months of satisfactory performance and then a yearly raise thereafter.
Additional Salary / Appointment Information
This is an unclassified position, and as such, serves at the pleasure of the Director of DBH.
5 yrs. trg. or 5 yrs. exp. in business administration, management or public administration.
Technical Skills: Program Management
Professional Skills: Critical Thinking, Attention to Detail, Performance Management, Continuous Improvement
Organization
Behavioral Health - Heartland Behavioral Healthcare
Agency Contact Name and Information
vicki.wheeler@dbh.ohio.gov
Unposting Date
Apr 29, 2026, 10:59:00 PM
Work Location
Heartland Behavioral - Mass
Primary Location
United States of America-OHIO-Stark County-Massillon
Compensation
$39.22 per hour
Schedule
Full-time
Work Hours
8:00 AM - 4:30 PM
Classified Indicator
Unclassified
Union
Exempt from Union
Primary Job Skill
Program Management
Technical Skills
Program Management
Professional Skills
Attention to Detail, Critical Thinking, Performance Management, Confidentiality, Continuous Improvement
Agency Overview
Epic HIM Principal Trainer
(Program Administrator 3)
Who We Are
At the Ohio Department of Behavioral Health (DBH), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders.
We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio's prison systems, and the central office located in the James A. Rhodes State Office Tower in Columbus, OH.
DBH Values
The Ohio Department of Behavioral Health (DBH) is proud to be an Ohio Recovery Friendly Workplace, committed to supporting the health and well-being of all employees, including those in recovery. We foster an inclusive, stigma-free environment where individuals impacted by mental health and substance use challenges are valued, supported, and empowered to thrive. Our workplace culture promotes wellness, second-chance hiring, and recovery-informed policies that reflect our mission to serve Ohioans with compassion and respect, both in the community and within our own team.
Under the direction of the Epic Training Manager, the Epic HIM Principal Trainer is responsible for maintaining Epic HIM certification and leading training program development, delivery, and continuous improvement. This role supports end users, collaborates with Epic and hospital teams, and ensures effective training environments and system utilization across the organization.
The Principal Trainer serves as a key resource for Health Information Management (HIM) workflows, bridging operational needs with Epic system functionality and training excellence.
Key Responsibilities
Training Program Development & Delivery
- Maintain Epic HIM Principal Trainer certification, including Training Environment Build certification
- Complete ongoing Epic HIM continuing education requirements
- Develop, maintain, and update training materials for Epic HIM training tracks in alignment with SOPs and Epic Training Team best practices
- Revise training content based on system build changes, workflow updates, and identified training needs
- Lead and support training sessions for end users, Credentialed Trainers, and Super Users
- Participate in training team quality improvement and performance improvement initiatives
- Provide recommendations for enhancements to Epic HIM training delivery and materials
- Collaborate with Credentialed Trainers and Super Users to assess training effectiveness and identify opportunities for improvement
- Participate in HIM workgroup and Epic training team meetings
- Provide technical support to clinicians and end users for Epic HIM applications
- Serve as a primary hospital point of contact for the Epic team
- Analyze and evaluate Epic system functionality, performance, and user satisfaction
- Identify, troubleshoot, and resolve system issues and application errors
- Support implementation of system strategies, policies, and procedures
- Promote consistency in Epic system use across departments and sites
- Act as a liaison between system users and the Epic team
- Respond to programmatic issues and communicate system updates, decisions, and directives
- Build and maintain strong working relationships with stakeholders across departments
- Coordinate activities with other facilities and central office teams
- Support Epic-related events and provide cross-site assistance as needed
- Assist in the design, build, and maintenance of Epic training environments
- Validate Epic build functionality within training environments to ensure effective end-user learning
- Collaborate with Credentialed Trainers to identify and resolve training environment issues
- Participate in testing of system enhancements and reporting updates
- Assist in communicating system changes, service interruptions, and performance concerns
Unless required by any applicable union contract and/or requirements of the Ohio Revised Code, the selected candidate will begin at Step 1 of the pay range schedule listed above, with an opportunity for pay increase after six months of satisfactory performance and then a yearly raise thereafter.
Additional Salary / Appointment Information
This is an unclassified position, and as such, serves at the pleasure of the Director of DBH.
5 yrs. trg. or 5 yrs. exp. in business administration, management or public administration.
- Or completion of undergraduate core program in business administration, management or public administration; 36 mos. trg. or 36 mos. exp. in supervisory, administrative &/or managerial position.
- Or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 mos. trg. or 36 mos. exp. in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development.
- Or 1 yr. exp. as Program Administrator 2, 63123.
- Or equivalent of Minimum Class Qualifications For Employment noted above.
Technical Skills: Program Management
Professional Skills: Critical Thinking, Attention to Detail, Performance Management, Continuous Improvement
Organization
Behavioral Health - Heartland Behavioral Healthcare
Agency Contact Name and Information
vicki.wheeler@dbh.ohio.gov
Unposting Date
Apr 29, 2026, 10:59:00 PM
Work Location
Heartland Behavioral - Mass
Primary Location
United States of America-OHIO-Stark County-Massillon
Compensation
$39.22 per hour
Schedule
Full-time
Work Hours
8:00 AM - 4:30 PM
Classified Indicator
Unclassified
Union
Exempt from Union
Primary Job Skill
Program Management
Technical Skills
Program Management
Professional Skills
Attention to Detail, Critical Thinking, Performance Management, Confidentiality, Continuous Improvement
Agency Overview
Epic HIM Principal Trainer
(Program Administrator 3)
Who We Are
At the Ohio Department of Behavioral Health (DBH), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders.
We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio's prison systems, and the central office located in the James A. Rhodes State Office Tower in Columbus, OH.
DBH Values
- Service-Oriented (Person Centered, Solution Oriented, Customer Service Focused)
- Collaborative (Approachable, Reasonable, Transparent)
- Value Driven
- Innovative (Yes Before No)
- Strong Sense of Urgency
The Ohio Department of Behavioral Health (DBH) is proud to be an Ohio Recovery Friendly Workplace, committed to supporting the health and well-being of all employees, including those in recovery. We foster an inclusive, stigma-free environment where individuals impacted by mental health and substance use challenges are valued, supported, and empowered to thrive. Our workplace culture promotes wellness, second-chance hiring, and recovery-informed policies that reflect our mission to serve Ohioans with compassion and respect, both in the community and within our own team.
Salary : $39