Network Apprentice

What You'll Do

Under direct guidance and supervision, works toward acquiring the knowledge, skills and abilities required to perform entry-level duties with the Network Engineering:

• Consults with customers and senior engineers to gather and evaluate functional requirements and translates these requirements into technical solutions.
• Assists assigned Unified Network Services(UNS) team with daily network maintenance tasks (e.g., network installations, device configurations, information gathering, and network monitoring) to provide support, administration, and maintenance necessary to ensure the continued operation of the Ohio One Network.
• Attends and completes training courses relevant to assigned UNS area.
  
  

Job Duties

As a Network Apprentice, you will be learning and working under the guidance of more experienced professionals. Your job duties will involve supporting them in various tasks while gaining hands-on experience and knowledge in the field of network security:

• Consults with customers to gather and evaluate functional requirements and translates these requirements into technical solutions.
• Assists assigned Unified Network Services(UNS) team with daily network security tasks (e.g., device configurations, information gathering, research and apply security patches, and network monitoring) to provide support, administration, and maintenance necessary to ensure the continued operation of the Ohio One Network.
• Attends and completes training courses relevant to assigned Unified Network Services(UNS) area.
  
  

Minimum Qualifications

1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support

• Or equivalent of Minimum Class Qualifications for Employment noted above.
  
  

Job Skills: Information Technology

Knowledge

• Computer hardware and software
• Ticketing software (e.g. Service Now) *
• Customer Service techniques and standards*
• State IT policies, procedures, and applicable laws *
• Operations and processes for diagnosing common or recurring system problems*
• Database procedures used for querying security tools to gather information *
• Electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones.
• How traffic flows across the network (e.g., Transmission Control Protocol (TCP) and Internet Protocol (IP), Open System Interconnection Model (OSI)*
• Incident response and handling methodologies*
• System and application security threats and vulnerabilities*
• Personally, Identifying Information (PII)
• System and application security threats and vulnerabilities*
• Operations and processes for diagnosing common or recurring system problems*
• Principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing intelligence*
• Organization's core business/mission processes*
  
  

Skills

• Technical writing and documentation practices (e.g standard operating procedures, training documents, workflow diagrams) *
• Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions)
• Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook)
• Critical thinking (i.e. impact analysis, troubleshooting)
• Conducting open-source research for troubleshooting network and client-server issues*
• Basic operation of computers
• Using network analysis tools to identify vulnerabilities*
• Preserving evidence integrity according to standard operating procedures or national standards*.
  
  

Abilities

• Communication (e.g. Oral, Written, Active Listening)
• Problem sensitivity/problem solving
• Time Manage (e.g. organization and prioritization)
• Active learning
• Match the appropriate knowledge repository technology for a given application or environment*
• Accurately define incidents, problems, and events in the trouble ticketing system*
  
  

developed after employment *

Organization

Administrative Services

Agency Contact Name and Information

Nicklaus McCloud (Nicklaus.McCloud@das.ohio.gov)

Unposting Date

Jun 8, 2026, 10:59:00 PM

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$24.16

Schedule

Full-time

Classified Indicator

Unclassified

Union

OCSEA

Technical Skills

Computer Literacy, Information Technology, Network Services

Professional Skills

Active Learning, Attention to Detail, Critical Thinking

Primary Technology

Not Applicable

Agency Overview

About Us:

The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check.

DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.

The Office of Information Technology (OIT) delivers enterprise information technology and telecommunication services as well as IT policy and standards, lifecycle investment planning, and privacy and security management.

TheInfrastructure Services Division (ISD) operates the IT infrastructure for the state, which includes hardware, software and telecommunications. The division also develops and manages a variety of enterprise IT services. ISD consists of the following program areas: Application Infrastructure & Operations Solutions; Customer Service Center; Data Center Co-Location; Disaster Recovery and Business Continuity; Enterprise Cloud Smart Solutions; Enterprise Mainframe Computing and Database Services; Enterprise Servers; Enterprise Storage; and Unified Network Services.