PSR Supervisor - Specialties

The job description reflects the general details considered necessary to fulfill the essential job functions and

shall not be construed as a detailed description of all work requirements inherent in this position. Other specific

job-related knowledge and skills may be required.

MISSION STATEMENT: Ohio County Healthcare owned provider practices bring together caring people,

excellent facilities, equipment and other resources in a way that provides a high standard of patient care and

makes a difference in the health and lives of our patients and community.

PURPOSE OF JOB: Patient service representative supervisor is responsible for performing a variety of

administrative duties as well as may be required to perform patient service representative duties as needed.

Responsible for the daily oversight of the patient access staff. This includes but it not limited to staffing,

scheduling, training/education, discipline and coaching. Responsible for all departmental audits and running

reports to identify corrections and errors within the department. The supervisor will maintain strong working

relationships with accessibility to other departments and work to provide education to staff on areas of need

for improvement or change. The supervisor has a general understanding of the workflow of the provider clinics.

Attends meetings and organizes staff meetings when needed.

WORKING ENVIRONMENT: Usual working space is a well-ventilated patient care and office area. Physical

requirements of this job are detailed within this job description. May assist with patient care on occasion. Also

subject to exposure to bloodborne pathogens at all times in patient care. May have occasional exposure to

radiation during radiology procedures and to dangerous chemicals (cleaning and disinfecting agents). The

environment may be stressful at times, therefore ability to work under stressful conditions is necessary.

ESSENTIAL JOB FUNCTIONS:

1. Communication

2. Assist in management and control of practice budget.

3. Supervises and provides patient care to patients in all age groups.

4. Evaluates staff members’ performance and counsel as appropriate.

5. Maintains and continues professional self-development and exhibits positive human relations.

6. Maintains safe and therapeutic environment for patients in all age groups.

7. Upholds standards of practice and code of ethics for all age groups.

QUALIFICATIONS:

1. EDUCATION: High School Diploma or Equivalent (May be allowed to sign a GED agreement to obtain within 6-months)

2. PREVIOUS EXPERIENCE: Previous experience in like setting preferred.

3. OTHER REQUIREMENTS: Current BLS provider or will obtain within six months of hire preferred. Other

requirements as outlined in Ohio County Healthcare policies and procedures (personnel policies,

employee health policies, knowledge and competencies/skills to perform job responsibilities). Basic

keyboarding/computer skills required.