What are the responsibilities and job description for the Patient Financial Representative position at Ohio County Healthcare?
Principal Responsibilities and Competencies:
o Assist patients from walk ins or phone with account questions
o Process patient payments
o Complete patient payment contracts and set up recurring card payments when necessary
o Assist employees with payment resolution by payment in full or payroll deduction
o Complete Good Faith Estimates as needed
o Assist patients with Financial Assistance applications and process applications for approval or denial
o Assist patients with Indigent Care applications/process
o Complete task worklist assigned by Trubridge Outsourcing Team or onsite team members
o Complete various worklists/reports related to patient balance and applying appropriate discounts
o Provide back up to cashier in processing daily deposits, mailpaid completion and handling cash/safe protocol
o Participating in educational activities and staff meetings when necessary.
o Maintaining confidentiality and adheres to all hospital policies, including HIPPA guidelines
o Other duties as assigned
Work Environment: Office setting
Physical Demand: Walking, frequent sitting at desk, occasionally stair climbing, occasionally lifting, looking at computer screen, writing.
Schedule: Monday through Friday; 40 hours.
Travel: Occasionally travels from hospital to offsite business office or clinic locations
Qualifications:Education: High School Diploma or Equivalent (May be allowed to sign a GED agreement to obtain within 6-months)
Experience: Preferred experience in patient customer service and soft cash collection.