CCMA - Quick Care

POSITION TITLE: 028- CCMA 
LOCATION: Clinical
REPORTS TO: Vice President of Provider Practices 
REVISION DATE: May 2026

QUALIFICATIONS:

• EDUCATION: Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
•     REQUIRED: Completion of an accredited Medical Assistant program, Current Certified Clinical Medical Assistant (CCMA) certification through a recognized organization (e.g., NHA)
• EXPERIENCE:
•     REQUIRED: N/A 
•     PREFERRED: 1 year’s working experience in a clinical or healthcare setting 
• OTHER REQUIREMENTS OR LICENSURE: 
• BLS provider status at hire or obtained within 6 months of hire
• Must be able to communicate effectively with physicians, patients and the public
• Basic keyboarding and computer skills.
• Experience navigating electronic medical records (EMR) strongly preferred

JOB DESCRIPTION: 
The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees subject to an annual performance evaluation based on the duties and responsibilities of this position. 

PHYSICAL DEMANDS & WORKING ENVIRONMENT: Usual working space is a well-ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g. patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary. Also subject to bloodborne pathogens at all times in patient care. May have occasional exposure to radiation during radiology procedures and to dangerous chemicals (cleaning and disinfecting agents).
COMPLIANCE AND REGULATORY EXPECTATIONS: All employees are expected to conduct themselves in a manner that upholds the highest standard of integrity, ethical behavior, and regulatory compliance. As a condition of employment, employees must adhere to:
· OCH Code of Conduct
· OCH Policies and Procedures
· Scope of Practice within License/Certification.
· HIPAA and HIPAA Security Confidentiality Standards
· Workplace Safety
· Mandatory Training
· Annual Compliance Education

ESSENTIAL JOB FUNCTIONS & KEY RESPONSIBILITIES: 

•    Prepare patients for examinations by taking vital signs, recording medical histories, and documenting chief complaints
•    Assist providers during examinations and minor procedures
•    Perform basic laboratory tests, specimen collection, and point-of-care testing
•    Administer medications and injections as directed by the provider and within scope of practice
•    Perform EKGs and other diagnostic tests as required
•    Clean and sterilize medical instruments and maintain exam rooms
•    Schedule patient appointments and manage calendars
•    Verify patient information, insurance, and obtain necessary authorizations
•    Maintain accurate and up-to-date patient records in the EHR system
•    Handle phone calls, patient inquiries, and follow-up communication
•    Assist with billing and coding processes as needed
•    Provide compassionate, patient-centered care and education
•    Crosstrain and provide coverage in staffing, in the absence of regularly scheduled staff, and when additional assistance is needed and/or determined  necessary, by provider practice leadership.
•    Ensure proper labeling, handling, and transport of lab specimens and perform basic waived testing as permitted.
•    Maintains required certifications and pursues continuing education relevant to the role.

QUALIFICATIONS:

• EDUCATION: Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
•     REQUIRED: Completion of an accredited Medical Assistant program, Current Certified Clinical Medical Assistant (CCMA) certification through a recognized organization (e.g., NHA)
• EXPERIENCE:
•     REQUIRED: N/A 
•     PREFERRED: 1 year’s working experience in a clinical or healthcare setting 
• OTHER REQUIREMENTS OR LICENSURE: 
• BLS provider status at hire or obtained within 6 months of hire
• Must be able to communicate effectively with physicians, patients and the public
• Basic keyboarding and computer skills.
• Experience navigating electronic medical records (EMR) strongly preferred