What are the responsibilities and job description for the Service Supervisor 3rd Shift position at Ohio Cat?
Description
Find YOUR fit with our Growth Opportunities Division (a division of Ohio Machinery Co.)! Join a winning culture built on industry experience, TEAMwork, and integrity. Come grow your career - See what opportunities await today!
Job Summary
Shift Schedule: Sunday-Thursday, 9:30pm-7:00am
This position includes, but is not limited to, scheduling and prioritizing work performed in the Bolivar Hydraulic Cylinder Shop, assisting in providing quotes for customers and reviewing work orders prior to invoicing, and taking phone calls from internal and external customers. This position is responsible for assisting in the implementation of company policies and business strategies as they pertain to Complete Hydraulic Component Service.
Essential Functions And Responsibilities
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor
Find YOUR fit with our Growth Opportunities Division (a division of Ohio Machinery Co.)! Join a winning culture built on industry experience, TEAMwork, and integrity. Come grow your career - See what opportunities await today!
Job Summary
Shift Schedule: Sunday-Thursday, 9:30pm-7:00am
This position includes, but is not limited to, scheduling and prioritizing work performed in the Bolivar Hydraulic Cylinder Shop, assisting in providing quotes for customers and reviewing work orders prior to invoicing, and taking phone calls from internal and external customers. This position is responsible for assisting in the implementation of company policies and business strategies as they pertain to Complete Hydraulic Component Service.
Essential Functions And Responsibilities
- Comprehensive knowledge of Hydraulic Cylinder mechanical repair procedures and their applications,
- Will provide superior customer service and product support through management of all aspects of the service department.
- Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Ohio Machinery.
- Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues.
- Each employee is responsible to focus on behaviors and safety activities that will drive zero incidents and injuries and promotes a sustainable safety culture. This includes an adherence to all Ohio Machinery Safety Policies, Procedures, regulatory requirements and best safe practices.
- High School diploma required
- Three to five years’ experience in hydraulic component repair: cylinder, pump, motor, and/or valve.
- Must have a working knowledge of hydraulic cylinders.
- Must have Two - Five years’ prior supervisory experience
- Must be able to handle multiple work assignments
- Must have good computer skills
- Excellent communication skills
- Must be able to prioritize work and technician assignments
- Must be able to work closely with other internal and external customers to ensure a quality product.
- 401(k) Match and Employer Discretionary Contribution.
- Two different Health Insurance options.
- Dental and Vision Insurance.
- Credit Union Access.
- Life Insurance, Short-Term Disability, and Long-Term Disability.
- Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
- Base pay plus annual bonus potential
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor