What are the responsibilities and job description for the Field Service Technician position at Ohio Cat?
Description
At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.
Job Summary
As a Field Service Technician, you’ll be at the heart of what we do: diagnosing, repairing, and maintaining Caterpillar machines out in the field. Whether it’s a dozer, excavator, wheel loader, or haul truck, you’ll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work out of a company service truck servicing and performing:
At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.
Job Summary
As a Field Service Technician, you’ll be at the heart of what we do: diagnosing, repairing, and maintaining Caterpillar machines out in the field. Whether it’s a dozer, excavator, wheel loader, or haul truck, you’ll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work out of a company service truck servicing and performing:
- Diagnostics and repair on heavy equipment, including Caterpillar engines and drive-train components, electrical and hydraulic systems.
- Perform routine and complex repairs, inspect and maintain equipment, and rebuilding components to ensure optimal performance.
- Additional duties include servicing Air Conditioning systems, maintaining detailed service records, collaborating with fellow technicians on complex repairs, and adhering to all safety protocols within the shop environment.
- Capable of working independently in the field
- Proficient reading and writing skills
- Strong mechanical and mathematical aptitude
- Basic computer literacy
- Familiarity with Caterpillar engine and equipment lines
- In-depth knowledge of Caterpillar equipment applications, operations, and functions
- Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
- Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
- Welding experience is a plus
- High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
- Minimum of 5 years of hands-on experience in repairing diesel engines, generators, and industrial equipment.
- Must have a valid Commercial Driver’s License (CDL) with an acceptable driving record following Ohio CAT standards and have the ability to obtain a DOT Medical Card if one is not already possessed.
- Employer-sponsored pension plan
- Competitive pay rate
- First-year vacation and personal time, which is built based on the length of service.
- Two different Health Insurance options, including a Health Savings Account (HSA) option.
- Flexible Spending Account (FSA)
- Dental and Vision Insurance
- Credit Union Access
- Life Insurance, Short-Term Disability, and Long-Term Disability.
- Scholarship opportunities for employees' spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
- Company provided and laundered uniforms.
- Continued technical and professional training.
- Lifting/Carrying 40 lb. Lift/Carry and 50lb pulling.
- Standing and sitting up and downstairs, as well as standing, sitting, and climbing into machines.
- Dexterity Normal.
- Repetitive Motions: Frequent movement requiring hands, wrists, and fingers.
- The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.