What are the responsibilities and job description for the Dispatcher position at Ohio Cat?
Description
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
JOB SUMMARY:
The Dispatcher is responsible for prioritizing and scheduling all customer value agreement work and dispatching technicians to perform the work. This individual will collaborate with field technicians and customers to properly coordinate service and schedules, ensuring customer satisfaction has been exceeded.
COMPETENCIES:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
BENEFITS:
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
JOB SUMMARY:
The Dispatcher is responsible for prioritizing and scheduling all customer value agreement work and dispatching technicians to perform the work. This individual will collaborate with field technicians and customers to properly coordinate service and schedules, ensuring customer satisfaction has been exceeded.
COMPETENCIES:
- Opens and closes work orders, schedules field service contract work for customers, and dispatches field service technicians to perform scheduled work.
- Reviews work orders for customer billing.
- Communicates job expectations to field technicians to ensure customer satisfaction.
- Communicate with necessary parties regarding scheduling service and meeting site specific requirements.
- Monitors location and schedules maintenance for load bank equipment to ensure maximum utilization
- Ensures customer's expectations have been exceeded regarding communication.
- Maintains reports for the department as required.
- Performs all other duties as assigned.
- High school diploma or equivalent is required.
- Four years of related experience within the industry.
- Proficient with computers including Microsoft applications.
- Strong communication skills both verbal and written.
- Ability to multitask and possess excellent organization.
- Strong planning and time management skills.
- Excellent customer service skills, and above-average problem-solving skills.
- Strong team orientation.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
BENEFITS:
- 401(k) Match and Employer Discretionary Contribution.
- Two different Health Insurance options including an HSA health insurance option with a dollar to dollar match up to $1,200.00 per year.
- Dental and Vision Insurance.
- Credit Union Access.
- Life Insurance, Short-Term Disability, and Long-Term Disability.
- Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
- Base pay plus annual bonus potential
- Company SuccessShare bonuses
Salary : $1,200