What are the responsibilities and job description for the Network Technician/Operator position at Oglethorpe Power?
Reliable Electricity Delivery
Oglethorpe Power is a not-for-profit organization responsible for managing and monitoring the electric grid for 38 of Georgia's electric membership corporations. We are seeking a Network Technician/Operator to join our Operational Technology Control Center.
Job Summary
This role supports a 24x7 network operations center. The ideal candidate will be able to comply with the following schedule: Friday 6AM-2PM, Saturday 6AM-6PM, Sunday 6AM-6PM, and Monday 6AM-2PM.
Key Responsibilities
- Network Technician/Operator I
- Responds to alerts, tickets, and related requests as a member of a 24x7 network operations team.
- Operates and maintains network devices including routers, switches, and firewalls through remote access or by dispatching field support teams (>8000 devices).
- Opens tickets and works with 3rd party carriers and technicians for remote repair.
- Communicates situational awareness to leadership, customers, and associated stakeholders.
- Performs configuration tasks through a ticketed change management process.
- Corporate and department training programs are provided and must be successfully completed on an annual schedule.
- This position requires compliance with all applicable laws, regulations, industry standards, and corporate policies.
- Network Technician/Operator II
- Administers installation, testing, and upgrades of network equipment in the datacenters and various locations across the state of Georgia (>1200 locations).
- Supports escalated network issues from the Security and Network Operations Center.
- Provides cross-training to team associates on operations procedures and tasks.
- Regularly contributes to network procedure documentation.
- Participates in lessons learned sessions, analyzes network communication and hardware failures, and generates outage reports with a focus on continuous improvement.
Requirements
- Education
- Bachelor's degree preferred in Engineering, Engineering Technology, Computer Science, Business Administration, or related field.
- Experience
- Network Technician/Operator I
- Experience in Network Operations or Engineering (equivalent experience may be considered in Telecommunications, Information Technology, Industrial Control Systems, or related Business Administration).
- Experience operating, troubleshooting, and upgrading Cisco routing and switching hardware.
- Experience using ticketing systems for incidents and change control in an ITIL environment.
- Experience with network monitoring applications for alerts and troubleshooting.
- Network Technician/Operator II
- 2 years' experience in Network Operations or Engineering (equivalent experience may be considered in Telecommunications, Information Technology, Industrial Control Systems, or related Business Administration).
- Professional skills operating, troubleshooting, and upgrading Cisco routing and switching hardware. Desired protocol knowledge includes BGP, VPN, and VRF.
- Hands-on knowledge of Juniper, Arista, Palo Alto, and similar vendors is a plus.
- Network Technician/Operator I
- Associates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 2 years of experience as stated above.
- High School Diploma or equivalent with at least 4 years of experience as stated above.
- Network Technician/Operator II
- Associates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 4 years of experience as stated above.
- High School Diploma or equivalent with at least 6 years of experience as stated above.
- Technical certifications such as CCNA, CCDP, or similar is preferred.
- Expertise in routing, switching, or network security using various equipment vendors.
- Experience with Network Management and Monitoring tools.
- Experience using Incident and Change ticketing applications.
- Computer literate - proficient in the use of remote access software, MS Outlook, Word, Visio, Excel.
Equivalent Experience
Licenses, Certifications, and/or Registrations
Specialized Skills
Unusual Hours
This role supports a 24x7 Operations environment. The schedule is Friday 6AM-2PM, Saturday 6AM-6PM, Sunday 6AM-6PM, and Monday 6AM-2PM.
EEO Statement
Oglethorpe Power is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.
