FT - IT Project Coordinator - IT Projects

IT PROJECT COORDINATOR

Department: Management Services

Division: IT Projects

Pay: GRADE 170: $88,090.33 to $127,730.98 Annual Salary ($42.35 - $61.41 Hourly rate)

FLSA Status: Non-Exempt, Full-Time, Eligible for Benefits

GENERAL PURPOSE

This position coordinates all aspects of their projects and programs using appropriate customer service, project management, business analysis, and information technology techniques to plan, design, develop, implement, and follow up on IT solutions and systems that support both city-wide organizational business functions and processes while maintaining compliance with appropriate policies, guidelines, standards, and appropriately incorporating new technologies and data architectures. Receives direct supervision from the IT Manager - Projects. Receives indirect supervision from the Information Technology Director.

Essential Job Functions

• Perform customer account management, business analysis, and project management functions and lead out in caring for all technology needs of assigned customers.
• Plan, direct, and participate in the coordination of projects relating to all aspects of Information Technology, including vendor software implementations, custom development, networking, telecommunications, and hardware implementations.
• Manage the day-to-day operational and tactical aspects of multiple small, medium, and large- scale projects.
• Minimize organizational exposure, manage scope, and mitigate risk across projects.
• Coordinate other customer support needs with the Information Technology Division and other city staff.
• Regularly anticipate customer needs and propose alternative business solutions.
• Seek and capitalize upon opportunities to increase customer satisfaction and deepen customer relationships.
• Lead out in coordinating with end-user project leaders and stakeholders to research and identify technologies, manage projects, assure excellent customer service; meet enterprise business requirements, ensure business continuity, and adhere to city technology standards, policies, and governance.
• Effectively apply appropriate project management methodologies and enforce project standards.
• Create and execute project work plans and revisions as appropriate to meet changing needs and requirements.
• Accurately estimate project/program resource requirements and timelines; review high-level deliverables across projects.
• Provide project/program resource requirements and timeline estimates; review high-level deliverables across projects.
• Manage project budgets and accurately forecast costs and resource utilization across projects; ensure accurate invoicing and monitor receivables.
• Identify resources needed for projects and assign and manage individual responsibilities; lead internal teams/task forces; review status of team member assignments across projects and address issues as appropriate.
• Prepare and implement project reviews and quality assurance procedures.
• Serve as a lead participant in project team, technical team, and customer meetings.
• Ensure project documents are always complete, current, and stored appropriately; assure project legal documents are completed, signed, and recorded when necessary.
• Possess an expert understanding of information technology service offerings, technical preferences, and technical directions.
• Recognize areas for internal improvement and develop plans for implementation.
• Strictly comply with and enforce information technology standards, policies, a
  
  

nd procedures.

• Coordinate with vendors on new and existing products, evaluate usefulness and cost of products, and make recommendations.
• Attend customer trade shows as directed and proactively present new technologies to users.
• Lead out in assisting and training end-users and other city personnel in a variety of information technology topics and procedures.
• Participate in safety and risk management activities; take action to reduce liability to the city.
• Attendance and punctuality are essential functions of this position.
• Employee is required to work as a team and frequently meet with co-workers and supervisors; employee is required to communicate in-person with the public during office hours; and employee is required to use on-site equipment.
• Perform other related duties as required/assigned.
  
  

Education And Experience Requirements

• At least two years of IT experience.
• Bachelor's degree in computer science or a related field.
• An equivalent combination of the above stated work experience and education is acceptable.
  
  

Special Requirements

• Possession of, or ability to obtain a valid Utah driver's license is required.
• Employee will be required to complete NIMS IS100, IS200, and IS700 within three months of hire.
  
  

Knowledge, Skills, And Abilities

• Knowledge of the principles and techniques of project management and information technology systems, methodologies, and practices.
• Knowledge of the principles of team leadership and management.
• Knowledge of the principles and practices of customer account management, customer service, business analysis, and project management.
• Knowledge of application development, cloud-based solutions, and networking.
• Knowledge of Internet, Intranet, Extranet, and client/server architectures.
• Knowledge of end-user computing platforms and software (desktops, laptops, and office software suites).
• Knowledge of new and emerging technologies and the potential application on customer engagements.
• Skill in applying business process analysis and information engineering methodologies, principles, and practices.
• Skill in providing in-depth analysis for requirements and specification for new or revised systems.
• Skill in managing, organizing, and facilitating project teams, including both technical and end-users to maximize progress toward an end goal.
• Skill in leading small to large project teams.
• Skill in effectively utilizing each team member to his/her fullest potential.
• Skill in motivating a team to work together in the most efficient manner.
• Skill in mitigating team conflict and communication problems.
• Skill in evaluating vendors and information technology solutions; make appropriate recommendations on "build vs. buy".
• Skill in delivering engaging, informative, well-organized presentations, and preparing well-organized and detailed project documentation.
• Possess structured troubleshooting and complex problem resolution techniques.
• Skill in managing the process of change effectively.
• Skill in reading and interpreting documents, such as software implementation and usage documentation, hardware operating and maintenance instructions, and procedure manuals.
• Skill in communicating clearly and concisely, both orally and in writing.
• Skill in speaking effectively before groups of managers, vendors, and employees of the organization.
• Skill in confronting issues openly, quickly, and tactfully.
• Skill in tactfully communicating sensitive information.
• Skill in effectively communicating relevant
  
  

project information to superiors; resolve and/or escalate issues in a timely fashion; comply with and implement management direction.

• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Ability to maintain mental capacity which allows for effective interaction and communication with others.
• Ability to comply with all city policies and regulations, including safety and risk management standards.
  
  

Working Conditions & Physical Requirements

• Work environment is primarily inside, where the noise and temperature levels are moderate.
• The work is light work which requires exerting u