What are the responsibilities and job description for the Processing Department Manager - Personal Injury Law Firm position at Ofshtein Law Firm, PC?
Oshtein Law Firm, P.C. is seeking an experienced Processing Department Manager to oversee and manage our Processing Department.
The ideal candidate has strong experience in New York personal injury law, understands the pre-litigation process from intake through case development, and has proven experience supervising employees, maintaining workflows, and ensuring that cases are handled accurately and on time.
Responsibilities
Manage and supervise the day-to-day operations of the Processing Department
Supervise, train, and support processing staff
Assign work and monitor employee productivity and performance
Review cases to ensure required documents, records, and information are obtained timely
Monitor case progress and identify delays, missing documentation, or other issues
Ensure proper follow-up with clients, medical providers, insurance companies, and other parties
Maintain department procedures, deadlines, and quality-control standards
Review staff work for accuracy and completeness
Work closely with attorneys, case managers, and other departments
Identify workflow issues and implement improvements
Conduct regular case reviews and follow up on outstanding tasks
Ensure accurate and timely updates in the firm's case-management system
Provide management with updates regarding department performance and outstanding issues
Qualifications
Prior experience in a New York personal injury law firm is required
Strong knowledge of personal injury case processing and pre-litigation procedures
Prior supervisory, team-lead, or management experience strongly preferred
Excellent organizational and follow-up skills
Ability to manage multiple employees and a high-volume caseload
Strong attention to detail and ability to identify problems before they affect a case
Excellent written and verbal communication skills
Ability to establish accountability and maintain department standards
Experience with legal case-management software; SmartAdvocate experience is a plus
What We Are Looking For
We are looking for a hands-on manager who can take ownership of the department. This position requires someone who can not only supervise employees, but also understand the work being performed, review cases, identify deficiencies, establish priorities, and make sure tasks are completed correctly and on time.
This is a full-time, in-office position.
Experience:
Personal Injury Law: Required
Management/Supervisory Experience: Preferred
SmartAdvocate: Preferred
Work Location: In person
Salary : $30