What are the responsibilities and job description for the Customer Service Call Center Representative (Onsite Only: Mon-Fri / 8am to 5pm) position at Office1?
At Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our customers' success and that is why we focus on creating opportunities rooted in our employee' purpose and passions!
What is Office1?
As a leading provider of office technology solutions in the SMB space, Office1 has been serving our customers since 1995. We offer our customers a unique SaaS like engagement to manage all their technological needs which has enabled Office1 to become one of the fastest growing managed service providers in the Western United States.
Come help us shape the future!
We are looking for an experienced Call Center Representative to join our Customer Service Concierge's team who will provide top quality customer service when supporting our customers in an effective, efficient manner, and in accordance with the company policy and service standards.
What You'll Be Doing (Note: This is an onsite position Mon-Fri, 8am-5pm - no remote work or hybrid schedule available)
- Taking incoming calls for all service-related questions with internal and external customers.
- Initiating service requests, dispatching technicians, and answering general contract questions.
- Identifying, researching, and resolving customer issues within available systems.
- Following-up on customer service calls and inquires that are not immediately resolved.
- Taking supply calls and inputting supply orders; assisting sales team with questions.
- Generating monthly statements and providing administrative support.
- Making outbound A/R calls for collections and preparing invoices for mail distribution.
Desired Skills, Experience, and Education
- High school or equivalent with ability to learn and implement new knowledge quickly.
- Prior customer service call center experience in relatable field.
- Understanding of office administration and bookkeeping procedures.
- Proficient in Microsoft Office suite (i.e., Word, Excel, Outlook, etc.).
- Experience in maintaining confidentiality of all sensitive matters and information.
- Ability to deliver results within assigned timelines and demonstrate a sound work ethic.
- Outstanding organizational, time management, and attention to detail skills.
- Ability to multi-task, take initiative, establish priorities, and take ownership of work.
- Excellent interpersonal, oral, and written communication skills.
- Strong analytical and problem-solving skills; possess cultural awareness and sensitivity.
- Positive, can-do attitude with the ability to build positive working relationships with a wide variety of individuals and management.
Benefits
As part of Office1, you'll receive world class benefits, including:
Medical, dental, and vision (with a generous contribution)
Vacation Time and Paid Personal Time Off
Supplemental Benefits (STD/LTD, Life, Accident, Critical Illness)
401K Matching
Diversity
Office1 believes we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.