Project Coordinator

The Office of the New York State Attorney General (OAG) is seeking a Project Assistant to serve as the Enterprise Content Management (ECM) Business Analyst within the Project Management Office in the Information Technology Bureau.

The incumbent will work closely with the OAG’s implementation contractor team to co-lead requirements discovery, documentation, and validation across bureaus; translate business needs into user stories and process and information architecture designs; and partner with vendor teams, enterprise application teams, and other bureaus to deliver measurable outcomes.

Duties:

• Review as-is documents, pain points and work processes to identify information pertinent to the project and remaining gaps in discovery.
• Lead structured discovery to elicit additional requirements, business rules, and success metrics across diverse stakeholder groups.
• Define and maintain information architecture, security models, and records retention requirements in alignment with governance.
• Document current ‘as is’ processes and collaborate with the development team to design future ‘to be’ workflows leveraging Microsoft 365/SharePoint Online GCC, Power Automate, and related tools.
• Partner with engineering and vendor teams on solution design; participate in configuration reviews and design decisions.
• Plan and execute testing (test plans, scenarios, data, UAT); track and triage defects through resolution.
• Lead key change management and adoption activities (communications, training content, pilot planning, feedback loops); measure and report adoption and satisfaction.
• Coordinate migration planning and cutover readiness; validate content quality, permissions, and retention policies post migration.
• Support integration needs between ECM and non M365 systems; ensure responsible use of AI and enterprise search capabilities.
• Contribute to governance (standards, patterns, playbooks) and provide ongoing analytical reporting on ECM platform health and usage.
• Assist the vendor team in accessing relevant OAG internal documentation and help facilitate vendor engagement with OAG stakeholders.
• Review all vendor BA deliverables for completeness and accuracy. • Other duties as assigned.

Qualifications:

Seven years of business analysis experience across the full System Development Life Cycle, including requirements elicitation, process/design documentation, testing/User Acceptance Testing, and stakeholder communications.

Substitutions:

• An associate’s degree may substitute for two years of specialized experience.
• Bachelor's degree may substitute for four years of specialized experience.
• Master's degree may substitute for five years of specialized experience
• J.D. may substitute for six years of specialized experience
• Ph.D. may substitute for seven years of specialized experience.

Preferred Qualifications:

• Experience delivering ECM/records management solutions on Microsoft 365/SharePoint Online GCC, including information architecture, metadata, retention, and eDiscovery.
• Experience in state or federal government; law firms; courts; investigations; law enforcement; or regulatory agencies.
• Hands on with content migration planning, change management, and user adoption at enterprise scale.
• Familiarity with Microsoft Purview and sensitivity labels, Power Platform(Power Automate/Power Apps),and search optimization.
• Professional certification (e.g., CBAP, Prosci, AIIM ECM) or equivalent experience.