What are the responsibilities and job description for the Receptionist and Constituent Services Representative position at Office of the Indiana Attorney General?
Responsibility: The Constituent Services Representative is responsible for communicating the actions of the Attorney General in a customer focused environment.
- Field, manage, and keep detailed records of all constituent communications
- Collaborate with the Outreach team to draft letters, certificates, and other official materials
- Check guests in for office visits
- Communicate actions of the Attorney General in a customer focused environment
- Maintain a detailed understanding of current state and federal legislation and government agencies
- Prepare briefing materials
- Draft and proofread correspondence
- Organize and maintain filing systems
- Develop and update contact databases
- Research projects as assigned by State Director
- Other duties assigned
- 4-year Bachelor’s Degree from an accredited university preferred but not required.
- Exceptional written and verbal communications
- Responsible for having a broad understanding of current events
- Detailed knowledge of local, state and federal government
- Keep abreast of state and federal legislation that impacts constituents
- Must be able to work effectively in a fast-paced environment, managing multiple tasks and priorities with accuracy and professionalism
- Previous customer service experience strongly desired
- Proven ability to handle confidential information and documentation with discretion, integrity, and adherence to office policies
- Ability to learn new concepts quickly
- Able to handle stressful situations