What are the responsibilities and job description for the Integration Analyst position at Office of the Indiana Attorney General?
The Integration Analyst unifies frontline IT support with Salesforce platform enhancements to streamline processes and improve service delivery.
- Configure and enhance Salesforce features aligned to business requirements.
- Contribute to CI/CD practices and support release stability.
- Design, implement, and support integrations and automations between enterprise systems.
- Translate requirements into technical solutions.
- Collaborate with help desk teams to triage issues and improve documentation.
- Produce documentation and maintain accurate change records.
- Monitor dashboards and metrics to drive improvements.
- 10 years of experience across IT support, automation, and software development.
- Experience with Salesforce administration or development.
- Understanding of integrations, REST/SOAP APIs, and release management.
- Experience working with ServiceNow.
- Excellent troubleshooting and communication skills.
- Salesforce Administrator or Platform App Builder certification.
- ServiceNow CSA or ITIL Foundation certification.
- CI/CD pipeline experience with Git.
- Scripting experience such as Python or PowerShell.
- Customer service and communication skills.
- Process discipline and documentation accuracy.
- Problem-solving and root-cause analysis.
- Continuous improvement mindset.
- Attention to detail.
Salary : $71,586 - $100,000