IT Specialist (CUSTSPT)

Summary

This position is located at Office of the Chief Information Officer Client Experience Center - CEC.

This is not a remote position. You will be required to be in your duty station office per CEC telework policy.

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Duties

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The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• Assists with providing user network account support to include setup and configuration and troubleshoots user account problems and daily user support issues
• Attends and participates in customer agency meetings at the local level as requested.
• Assists with providing user support, some limited training, and troubleshooting on a variety of workstation, core software applications, certified hardware, and approved hardware accessory (e.g., peripherals, mobile devices, and external hard drives) issues
• Assists with the management and deployment of workstations through entire life cycle

Requirements

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Conditions of employment

Key Requirements:

1. Please refer to "Conditions of Employment."
2. Must be a U.S. Citizen or U.S. National.
3. All new hires will be required to comply with federal ethics laws. A review of financial or other interests may be conducted to determine if they create any real or apparent conflict of interests with official job duties.

Qualifications

You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. USAJOBS Help Center - How to supply work experience

Specialized Experience for the GS-07: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal serviceSpecialized experience for this position includes:

- Completing assigned project tasks that require knowledge of IT requirements and techniques with extensive supervision; OR

- Assisting senior IT support with various information technology customer services and support; OR

-Experience following set guidance from senior IT support with installing, troubleshooting and updating certified Commercial-Off-the-Shelf (COTS) and customized software on workstations.

Examples include:

Images, manages and deploys customer workstations and peripherals through the entire life cycle.

Provides workstation user network account support to include setup and configuration (e.g., user profile, email, peripheral access), and troubleshoot user account problems on a daily basis.

Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues.

Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc.Works with management to ensure requirements can be met when needed by the customer.

OR

You may substitute education for specialized experience as follows:- 1 full year of graduate level education; OR

- Superior academic achievement: Superior academic achievement is based on 1) class standing: upper third of graduating class; 2) grade-point average (G.P.A.): 3.0 out of 4.0 overall or 3.5 out of 4.0 in major; or 3) election to membership in a national scholastic honor society.

FOR ALL GRADE LEVELS: In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, engineering, or technology management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:For the GS-07, you must have been at the GS-05level for 52 weeks.

Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

This job does not have an education qualification requirement.

Additional information

During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact on your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies.

OTHER INFORMATION:

• We may select from this announcement or any other source to fill one or more vacancies.
• CEC offers alternative/flexible/telework schedules for eligible positions.
• This is a non-bargaining unit position.

CONDITIONS OF EMPLOYMENT:

• All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
• A one year probationary period may be required.
• Must successfully complete a background investigation.
• Pass a pre-employment security investigation
• Public Trust - Background Investigation will be required.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Obtain and use a Government-issued charge card for business-related travel.
• Must be able to lift up to 50 pounds.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Our comprehensive benefits are very generous. Our benefits package includes:

• Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
• Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
• Access to insurance programs that may be continued after you retire.
• A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
• A retirement program which includes employer-matching contributions.

Learn more about Federal benefits programs at: USAJOBS Help Center - Benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.