What are the responsibilities and job description for the Operations Manager (Staff Assistant) position at Office of Resolution Management?
Qualifications:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/03/2026.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to some former Federal employees applying for reinstatement, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.
You may qualify based on your experience as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are not limited to:
- Providing administrative and operational support to managers or organizational leadership;
- Preparing, reviewing, and communicating reports, correspondence, briefing materials, or other written products using effective oral and written communication skills;
- Analyzing information, monitoring deadlines or projects, and applying organizational policies and procedures to support program or office operations.
You will be rated on the following Competencies for this position:
- Attention to Detail
- Decision Making
- Flexibility
- Integrity/Honesty
- Interpersonal Skills
- Reading Comprehension
- Reasoning
- Self-Management
- Teamwork
- Administration and Management
- Partnering
- Analytical Thinking
- Communication
- Project Management
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: Resume must include job title and employer name, number of hours worked per week, start and end dates (including month and year), list of duties and responsibilities for each position held. In addition, if the experience was a federal position, you must list series and grade for each position held. Failure to include this information may result in an ineligible rating. A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Work in the position is mostly sedentary and usually involves sitting at a desk or sitting in conferences and meetings. No special physical demands are involved in performing the work and no unusual physical effort is required. Occasional travel to various ORM or VA Offices from Headquarters and other specified locations may be required.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
The Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the following qualifications:
- Well-qualified candidates for the GS-13 Staff assistant demonstrate extensive experience managing complex administrative and operational activities in support of senior leadership, including coordinating high-level projects, analyzing organizational issues, preparing executive correspondence and reports, and independently prioritizing sensitive assignments in a fast-paced environment. Applicants excel in communication, analytical problem solving, stakeholder coordination, and project management while ensuring compliance with organizational policies, procedures, and mission objectives.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Local Commuting Area: The local commuting area for this position is defined as a radius of 50 miles from Chandler, Arizona. This includes all locations that fall within a 50-mile driving distance from Chandler, Arizona.
Responsibilities:
The incumbent has direct responsibility for managing a wide range of sensitive, confidential, and complex tasks which are of direct personal interest and concern to the Supervisor. Assignments involve responsibility for a myriad of administrative operations requiring independent research; analytical ability; coordination with internal and external agency personnel. The duties of the position require independent, mature judgment decisions; analysis; and evaluation of a full range of issues and topics such as general administration and budget.Duties include:
- Prepares assorted memoranda, letters, responses to stakeholder inquiries and other written communications.
- Monitors program accomplishments/progress and identifies actual or potential problem areas, trends, significant program accomplishments, merit and deficiency situations, areas of imbalance or other similar factors.
- Provides analytical support for responses to Congress, OMB, the White House staff, media, and other sources regarding special inquiries regarding VA-wide operations.
- Ensures practices and procedures used by ORM staff are consistent with standard operating procedures (SOPs) including time, attendance, and travel procedures.
- Assists with the development, implementation, and monitoring of nationwide operational controls for ORM.
- Consolidates and reviews analytical and evaluative activities, which determine the direction and scope of ORM's program operations.
- Analyzes existing business processes and determines and manages information needs.
- Reviews correspondence for technical and substantive compliance with management to ensure it meets departmental policies and procedures on behalf of their division.
- Independently analyzes correspondence and requests for information, researches, expedites action, and prepares written reports and responses for the division.
Work Schedule: Full-time, Monday to Friday flexible between 6 a.m. and 6 p.m. daily.
Compressed/Flexible: Available.
Telework: Available, per agency policy.
Virtual: This may be a virtual position.
Position Description/PD#: PD00234A
Relocation/Recruitment Incentives: Not authorized.
Financial Disclosure Report: Not required.
Permanent Change of Station (PCS): Not authorized.
PCS Appraised Value Offer (AVO): Not authorized.
Salary : $111,338