Supervisory Customs Entry Officer

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, San Francisco Field Operations, Center of Excellence and Expertise for Apparel, Footwear, and Textiles located in San Francisco, California.

Qualifications:

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Examining and validating entry and related documents to ensure compliance with all legal and regulatory requirements.
• Enforcing measures such as additional duties, tariffs, or quotas to address unfair trade practices.
• Advising internal and external stakeholders on complex trade issues, violations, and enforcement procedures.
• Conducting outreach initiatives, training sessions, and educational programs to enhance comprehension of CBP requirements and procedures.
• Guiding and assisting lower-graded Entry Specialists on work assignments, projects, or program issues.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/21/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Responsibilities:

In this role, you will supervise and direct a team responsible for providing technical expertise on the admissibility, control, entry, export, and revenue collection of merchandise, as well as managing automated systems and post-release processes.

You will directly support CBP's mission to facilitate legitimate trade, secure U.S. borders, and protect the American economy by ensuring proper fiscal procedures and compliance with customs laws and regulations.

This position starts at a salary of $133,060.00 (GS-13, Step 1) to $172,980.00 (GS-13, Step 10).

You will be responsible for providing expert technical direction, managing and supervising staff, and overseeing the delivery and improvement of services related to customs entry operations. Your role will involve coordinating with stakeholders, monitoring employee performance, and implementing policies to enhance operational effectiveness.

Major duties may include, but are not limited to:

• Providing expert technical advice and resolving operational questions regarding customs entry processes and programs.
• Planning, scheduling, and assigning work to subordinates based on priorities, requirements, and employee capabilities.
• Monitoring and evaluating employee performance, establishing standards, counseling staff, and implementing developmental activities.
• Overseeing the delivery of services to customers, developing and implementing plans to improve service quality, and recommending facility and equipment upgrades.
• Carrying out Equal Employment Opportunity (EEO) policies, ensuring fairness in personnel actions, and assisting in resolving discrimination complaints.

Salary : $133,060