2nd Line IT Systems Administrator

Company Overview

OEG is a leading energy solutions business, providing mission critical infrastructure assets and services to the global offshore energy industry. Through our specialist divisions - topside, marine, subsea, cables, logistics and industrials, we are a pivotal link in the global offshore energy project chain, ensuring our customers’ projects are delivered safely, reliably and efficiently. We are currently seeking a 2nd Line IT Systems Administrator to join our Cargo Logistics Division.

Location

• Broussard, Louisiana, United States.

Core Purpose

• The 2nd Line IT Systems Administrator plays a key role in maintaining, supporting, and improving the organisations IT systems and infrastructure.
• Working as part of a growing in-house IT team, the role ensures the reliable delivery of high-quality IT services across the business by providing expert technical support and contributing to the ongoing development of systems including Microsoft 365, Azure, networking, an Active Directory.
• This role suits a proactive individual who thrives in a dynamic environment and is committed to continuous improvement and service excellence.

Key Responsibilities and Accountabilities

• Assist with Group IT projects, including system upgrades, migrations, and deployments.
• Troubleshoot and resolve issues related to Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
• Manage and support Azure AD, including user provisioning, group policies, and conditional access.
• Maintain and troubleshoot Active Directory, DNS, DHCP, and Group Policy Objects (GPOs).
• Support and maintain network infrastructure including switches, firewalls, and VPNs.
• Escalate complex issues to external support or vendors as necessary.
• Document incidents, solutions, and procedures in the ITSM system.
• Ensure compliance with IT policies, procedures, and security standards.

Skills and Experience

• Strong knowledge of Microsoft 365 administration and troubleshooting.
• Hands-on experience with Microsoft Azure, including Azure AD and related services.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, VLANs).
• Proficient in managing and troubleshooting Windows Server and Active Directory environments.
• Familiarity with ITIL practices and ticketing systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Physical installs of networking equipment from network racks to cabling.
• Familiarity with cybersecurity systems including anti-malware and vulnerability scanning.
• Ability to create and review IT processes and procedures.
• Understanding of Synology storage systems.
• Experience with PowerShell scripting.
• Knowledge of ConnectWise Automate and Fortinet EMS.
• Exposure to cloud security best practices.

Qualifications

• Microsoft certifications (MS-100, AZ-104, or similar).
• Networking certifications (CompTIA Network or similar).

We are an equal opportunity employer committed to a fair and inclusive recruitment process for all applicants.