Associate Program Development Intern - Hybrid in the Austin, TX Market

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

Internship Summary

As an Associate Program Development Intern, you will provide education to customers on the benefits of increasing their usage of OEC solutions in a high-volume, outbound call setting. You will help customers understand the free additional aftermarket parts ordering platform (PartsTech) that is available to them as customers of OEC.

Candidates must live within commuting distance to the Bee Cave, TX area as this is a hybrid role working a 4-day work week at 3 days in office and 1 day remote from home. Hours are capped at 40 per week.

Key Responsibilities

• Conduct outbound, proactive calling to educate customers in a high-volume setting.
• Engage with customers by phone and email. Communicate knowledgeably to provide content and product/program information to generate signups of OEC solutions.
• Gather information to generate signups with key users and decision makers.
• Research accounts using internal CRM tools as well as external browsers and sites such as Google and LinkedIn.
• Participates in outbound call campaigns to improve usage of OEC solutions and the PartsTech platform.
• Achieves assigned targets and performance metrics in line with business requirements.
• Utilizes OEC’s customer database to document activity and maintain customer accounts.
  
  

Education

Requires a high school diploma, GED, or equivalent.

Experience

No outbound calling experience is required; however, candidates must have the following skills and abilities:

• Strong work ethic, driven, resilient, and creative in engaging in meaningful conversations and handling objections.
• Professional speaking voice with strong phone etiquette skills.
• Self-motivated and results oriented.
• Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables.
• A positive and determined attitude, and able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration.
• Excellent written and verbal communication skills.
• Able to employ structured selling methods.
• Strong desire and ability to evolve sales skills
• Flexible and adaptable approach to work
• Able to effectively work and thrive in a hybrid work environment that has limited opportunities for in-person interactions.
  
  

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.