What are the responsibilities and job description for the Associate Dealer Performance Coach position at OEC?
Job Summary
Works exclusively with OEC dealership customers to drive awareness and education of OEC technologies and automaker competitive pricing programs. Increases overall parts sales through performance coaching and regular visits with dealerships onsite at their locations within an assigned territory to drive customer partnership and product utilization.
To be considered, candidates must live in one of the following cities and be willing to travel throughout the U.S. by car and plane 75-80% of work time:
- Tampa, FL
- Chicago, IL
Key Responsibilities
1. Calls on dealerships to ensure OEC product performance is being optimized through business process consultation, training/education, and data analysis and review. Ensures customer satisfaction to maintain product subscription levels.
2. Coaches dealerships and their staff in utilizing OEC solutions and creating targeted selling approaches to increase sales volume to current customer base. Coaches outside sales personnel on their overall customer approach.
3. Works closely with dealerships to build cohesive team environments focused on selling more parts.
4. Partners with automaker field staff to increase overall awareness of how OEC technologies and solutions help dealers sell more parts.
5. Executes and tracks fee-based field engagements as sold by Customer Success and Direct Sales, meeting or exceeding expectations outlined in services agreement; provides recap and outlines next steps to dealer at conclusion of each engagement.
6. Creates and analyzes reporting through internal OEC sources; identifies market/dealer trends and understands market conditions driving results; shares analysis with management for continuous improvement strategies.
7. Implements action plans including weekly market visits based on usage data to improve dealer performance/satisfaction of OEC solutions and to optimize parts sales within dealerships.
8. Manages various projects and requests relating to increasing value of OEC technology such as pilot programs, dealer meetings, industry forums or supporting dealer events.
9. Partners with Customer Success team members to coordinate activities in the field, identifying areas of opportunity for future field support, as well as relaying follow up action items post market visit in a timely manner. Supports revenue generating initiatives as needed within territory through partnership with Direct Sales and National Accounts.
10. Utilizes and enhances functionality of OEC’s CRM (Microsoft Dynamics) to maintain complete call records and valid customer/account information as well as sales leads, which support increased product usage/sales goals
Education
An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline is preferred.
Experience
At least 1 year of account management or consultative sales experience in a market-driven environment with a customer-oriented background. Must also be able to demonstrate the following skills and abilities:
- Proven results-oriented background with the drive to produce quantifiable results.
- Is assertive and takes initiative; is a self-starter
- Able to build and maintain effective customer relationships.
- Strong organizational abilities.
- Excellent written and verbal communication and presentation skills.
- Able to explain technical concepts to non-technical individuals.
Travel
Frequent travel throughout the U.S. by car and plane is required for this position (at least 75% of scheduled work time) and may vary based on business needs.