Front Desk Manager

Grand Superior Lodge - Two Harbors, Minnesota

Great opportunity to work and play on the North Shore!

Discover Your Odyssey

Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Why Odyssey?

At Odyssey Resorts, we don't just offer job opportunities; we provide a canvas for your career dreams. Here's what you can expect:

• Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it's about the life you build around it.
• Employer Recognition: Join a company recognized as a Star Tribune Top Workplace for four consecutive years. Odyssey has become an employer of choice, fostering happy employees and a culture worth celebrating.
• State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth.
• Hospitality from the HEART: Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences. Be part of a team where your unique contributions brighten the lives of guests and enrich your own journey.
• Engage, Innovate, Impact: Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship. At Odyssey, your work extends beyond the resorts; it's a catalyst for positive change.
• Open Doors for Growth: As part of a growth-focused company, unlock opportunities for career advancement. You’ll be part of an engaged team that values your ideas and nourishes your potential.
• Awesome Benefits: Enjoy a comprehensive benefits package that includes health, dental, and vision insurance, along with voluntary life and AD&D coverage. We also offer voluntary accident and critical illness insurance, hospital indemnity insurance, pet insurance, a 401(k) plan with employer match up to 4%, PTO, and an Employee Assistance Program (EAP). Your well-being is our priority!

Your Odyssey Awaits:

Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

Join our team and lead the heart of guest experience! We’re looking for a dynamic Front Desk Manager to oversee daily operations, inspire a high-performing team, and deliver exceptional service that drives guest satisfaction and revenue growth.

What You’ll Do:

• Lead & Inspire: Supervise and train Front Desk staff, ensuring they have the tools and knowledge to succeed.
• HR Leadership: Recruit, hire, coach, and manage team performance while maintaining proper staffing levels.
• Guest Experience: Serve as concierge, resolve guest issues, and ensure smooth check-in/check-out processes.
• Operational Excellence: Manage room inventory, audits, and financial controls with accuracy and integrity.
• Collaborate: Work with Marketing on lodging specials and represent the resort at events.
• Additional Responsibilities: Oversee Gift Shop operations and Guest Services when needed.

What We’re Looking For:

• Strong leadership and communication skills
• Experience in hospitality operations and team management
• Ability to manage budgets and achieve revenue goals

If you’re passionate about creating memorable guest experiences and leading a motivated team, we’d love to hear from you!

EDUCATION, EXPERIENCE
Associate’s degree preferred; three to five years’ related experience; or acceptable equivalent combination of education and experience.

CERTIFICATIONS

• Valid driver’s license
• Obtain First Aid/CPR certification within six months of employment

COMPETENCIES, SKILLS, ABILITIES

To perform the job successfully, an individual should demonstrate the following competencies, skills and abilities:

• Upholds Odyssey Values and the principles of HEART.
• Ability to manage the department in compliance with company policies, as well as applicable laws and regulations.
• Ability to manage the department in a fashion to increase occupancy and maximize revenue.
• Ability to be adaptable and flexible.
• Prioritizes and plans work activities, creating action plans when necessary.
• Uses time efficiently.
• Maintains acceptable attendance and punctuality.
• Follows through on commitments.
• Ability to operate office equipment, computers and applicable software programs.
• Must be able to read, analyze and interpret business reports such as financial reports.
• Ability to effectively present information to management, groups and/or boards.
• Ability to apply concepts such as probability, fractions, percentages and ratios to situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to use a computer for advanced applications such as spreadsheets, business correspondence and job-specific software programs.
• Must be able to demonstrate good communication skills (verbal, non-verbal and written).

PHYSICAL DEMANDS

While performing the duties of this job, the employee is constantly required to stand, talk, hear, and use hands. The employee is frequently required to walk. The employee will seldom be required to sit, reach, climb, stoop and kneel. The employee must frequently lift and/or move objects up to 25 pounds. Specific vision requirements required by this job include close and distance vision.

WORK ENVIRONMENT

While performing the duties of this job, the employee will frequently be exposed to general office environment conditions. The employee will seldom be exposed to high, precarious places, fumes or airborne particles, outdoor conditions and moderate noise.

Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort. In addition, attendance at all scheduled training sessions and meetings is required.

The above is intended to describe the general nature and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.