What are the responsibilities and job description for the Customer Service Representative position at Odyssey Logistics?
See yourself at Odyssey.
Join our team as our new Customer Service Representative!
Who We Are & Why We’re Hiring
Odyssey Specialized Transport & Warehouse, offers flatbed trucking and warehousing services, respectively. Together, these subdivisions provide a seamless, cost-effective and comprehensive logistics solution for the North American metals industry.
Based in vibrant Portage, IN, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!
Visit us at: www.OdysseyLogistics.com/careers
About The Job
The position of Customer Service Representative is directly responsible for performing service functions as outlined below for customers, carriers, drivers and employees of the warehouse facility in a professional and timely fashion.
In This Role, You Will
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Required
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Join our team as our new Customer Service Representative!
Who We Are & Why We’re Hiring
Odyssey Specialized Transport & Warehouse, offers flatbed trucking and warehousing services, respectively. Together, these subdivisions provide a seamless, cost-effective and comprehensive logistics solution for the North American metals industry.
Based in vibrant Portage, IN, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!
Visit us at: www.OdysseyLogistics.com/careers
About The Job
The position of Customer Service Representative is directly responsible for performing service functions as outlined below for customers, carriers, drivers and employees of the warehouse facility in a professional and timely fashion.
In This Role, You Will
- Ensure safe working conditions in office and adherence to OSHA regulations
- Ensure work space and office conditions maintain clean, professional appearance.
- Maintain databases to ensure accurate customer, vendor information is entered and current
- Build computerized distribution lists
- Create customer inventory activity reports
- Create and distribute daily warehouse reports of material to ship.
- Receive product into inventory; monitor inventory, report inventory levels to customers.
- Assess customer needs, answer incoming calls and address complaints
- Schedule all inbound and outbound truck and rail activities within the system(s).
- Schedule and confirm appointments as needed.
- Verify and confirm pick up and/or delivery of customer product.
- Dispatch orders, provide paperwork and instructions to drivers, and vendors
- Customer invoicing
- EDI/ ASN transmissions and tracking.
- Coordinate and communicate with warehouse employees, other departments and divisions.
- Record incidents, accidents, service failures, claims.
- Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management.
- Participate in meetings and on committees as requested
- All other duties and projects as assigned.
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Required
- High School Diploma or GED equivalent is required
- Associate Degree in related field is preferred.
- One year work history in similar role and environment is preferred.
- Must be literate in Microsoft Office software programs and be able to type a minimum of 35 works per minute.
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
