What are the responsibilities and job description for the Carrier Sales Representative position at Odyssey Logistics?
Who We Are & Why We’re Hiring
The 3TS – Shipment Management team at Odyssey delivers fast, reliable freight execution by connecting customers with trusted carrier partners across dynamic transportation markets. Our Carrier Sales professionals play a critical role in securing capacity, maintaining service reliability, and driving cost efficiency through strong carrier relationships and real-time execution.
Based in vibrant Kennesaw, GA, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high-impact role due to continued growth and increasing shipment volume—and we’d love for you to join us!
Location:
This is an in-office role based in Kennesaw, GA, USA.
Schedule
This is a full-time, exempt role requiring a minimum of 30 hours per week for benefits eligibility, with an expected average of 40 hours per week. Additional hours may be required based on shipment volume and business needs.
About The Job
The Carrier Sales Representative (CSR) is responsible for securing reliable carrier capacity and ensuring flawless execution of customer freight. This role blends strategic carrier sourcing, fast-paced decision-making, and relationship management to drive service reliability and cost efficiency. Acting as a liaison between Odyssey’s sales, operations, and carrier networks, the CSR manages real-time execution while building long-term carrier partnerships. This role performs routine assignments while expanding conceptual knowledge and developing skills for career growth.
In This Role, You Will
Carrier Sourcing & Load Coverage
Odyssey values diverse experience and encourages candidates who meet most qualifications to apply.!
Requirements
We offer a comprehensive and competitive compensation and benefits package, including:
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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The 3TS – Shipment Management team at Odyssey delivers fast, reliable freight execution by connecting customers with trusted carrier partners across dynamic transportation markets. Our Carrier Sales professionals play a critical role in securing capacity, maintaining service reliability, and driving cost efficiency through strong carrier relationships and real-time execution.
Based in vibrant Kennesaw, GA, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high-impact role due to continued growth and increasing shipment volume—and we’d love for you to join us!
Location:
This is an in-office role based in Kennesaw, GA, USA.
Schedule
This is a full-time, exempt role requiring a minimum of 30 hours per week for benefits eligibility, with an expected average of 40 hours per week. Additional hours may be required based on shipment volume and business needs.
About The Job
The Carrier Sales Representative (CSR) is responsible for securing reliable carrier capacity and ensuring flawless execution of customer freight. This role blends strategic carrier sourcing, fast-paced decision-making, and relationship management to drive service reliability and cost efficiency. Acting as a liaison between Odyssey’s sales, operations, and carrier networks, the CSR manages real-time execution while building long-term carrier partnerships. This role performs routine assignments while expanding conceptual knowledge and developing skills for career growth.
In This Role, You Will
Carrier Sourcing & Load Coverage
- Secure capacity for same-day and lead-time shipments across multiple transportation modes.
- Execute 15 unique daily outbound carrier calls, presenting competitive rate offers per load.
- Prebook at least 70% of lead-time shipments (48 hours) to optimize pricing and service.
- Escalate uncovered loads within 12 hours of pickup to prevent service failures.
- Proactively escalate capacity issues, delays, or fall-offs within 15 minutes of identification.
- Coordinate recovery solutions and communicate contingency plans to internal teams and customers.
- Facilitate dispatch confirmations and check calls at key shipment milestones.
- Record IN/OUT times and milestone updates within 2 hours of events.
- Maintain complete, accurate load records and tracking notes in the TMS.
- Document accessorials, delays, and shipment exceptions clearly.
- Acknowledge service failures immediately and initiate corrective actions within 15 minutes.
- Ensure leadership, operations, and customers are informed within 30 minutes, with updates through resolution.
- Support claims and billing discrepancy resolution within defined SLAs.
- Participate in bi-weekly performance reviews focused on carrier performance and execution quality.
- Provide feedback to improve sourcing strategies, pricing alignment, and carrier reliability.
- Contribute to process improvements that enhance efficiency and customer outcomes.
Odyssey values diverse experience and encourages candidates who meet most qualifications to apply.!
Requirements
- 1–3 years of experience in carrier sales, freight brokerage, or logistics operations preferred.
- Strong negotiation and relationship management skills with carrier market knowledge.
- Familiarity with TMS platforms, load boards (DAT, Truckstop), and tracking tools (MacroPoint, FourKites).
- Ability to operate with urgency in high-pressure, time-sensitive environments.
- Strong written and verbal communication skills.
- Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent experience).
- Experience supporting high-volume brokerage or managed transportation operations.
- Strong analytical skills with the ability to assess carrier trends and performance.
- Demonstrated accountability and ownership of execution outcomes.
- Collaborative mindset with a customer-service orientation.
We offer a comprehensive and competitive compensation and benefits package, including:
- A choice of medical plans with FSA and HSA options
- Dental Insurance
- Vision Insurance
- Company-paid Life and Disability Insurance
- 401(k) Plan with Company Match
- Employee Assistance Program
- Company Health & Wellness Program
- Discounts with Preferred Vendors
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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