Milieu Supervisor

SHIFT: 3:00pm - 11:00pm, Full Time, 40 hours, some Weekend coverage as needed

Who We Are:

Pasadena Villa Great Lakes is a residential psychiatric facility in Battle Creek, Michigan. Our campus provides a beautiful modern aesthetic in a therapeutic environment, ideal for healing and recovery, including areas for reflection, outdoor walking trails, a pond water feature, and a state-of-the-art wellness and fitness center.

What We Offer:

• Team driven culture based on our 5 Star Service Commitment
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Parental Leave
• Generous Team Member Referral Program

How You Will Contribute:

The Milieu Supervisor provides training, scheduling, and immediate supervision for the Behavioral Health Technician team at their designated facility. Position collaborates with the Director of Residential Operations to ensure adequate staffing is maintained, ensuring a high level of client safety and customer service. The Milieu Supervisor provides support for staff and clients in various clinical, nutritional and administrative activities to ensure optimal client outcome. Serves as a trainer and mentor to the Behavioral Health Technicians, providing coaching for continuous quality improvement. Demonstrates a desire and willingness to model the Pasadena Villa mission within job responsibilities and uphold the mission within interactions with others.

Essential Responsibilities

1. Provides immediate supervision for Behavioral Health Technicians in the oversite of clients throughout their treatment program, ensuring client safety and a high level of customer service.
   1. Participates in the hiring process.
   2. Provides onboarding training, coaching, mentoring and performance management activities.
   3. Creates and maintains team schedules ensuring adequate staffing levels at all times.
2. Promotes client involvement in the treatment program; supports clients throughout their treatment journey.
3. Performs routine forms of daily client care while assisting and ensuring timely and effective clinical activities, charting and orientation completion.
4. Collaborates with the Director of Clinical Services to ensure appropriate emotional support is provided to clients.
5. Demonstrates the ability to lead group(s) and mentors Behavioral Health Technicians in these efforts.
6. Communicates pertinent client information to the Clinical team in a timely manner.
7. Maintains timely and clinically appropriate documentation, ensures Behavioral Health Technicians are trained in and adhere to documentation processes.
8. Assists with and leads in the timely completion of administrative duties, including but not limited to checklists, answering phones, mail distribution, scheduling.
9. Represents the Behavioral Health Technicians team in treatment team meetings, leadership meetings, and other meetings as needed.   
10. Assists with and leads in the timely completion of housekeeping duties, including cleaning of facilities (i.e. taking out trash, loading and unloading dishwasher, laundry, running errands and other duties as assigned).
11. Leads and facilitates meetings with the Behavioral Health Technicians throughout the year and records minutes.
12. Conducts tours for clients, family members, students, visitors, as requested.
13. Updates job knowledge by participating in training and educational opportunities.

Additional Responsibilities

1. Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
2. Conduct chart audits following program policy timelines, as requested.
3. Can be relied upon to be at work as scheduled and is rarely absent from work, notifying the supervisor if absent.
4. Demonstrates an ability to adapt to changes in the facility function, management styles, and facility routines.
5. Reads, understands, adheres to and models all company policy statements on ethics, conduct, and conflict of interests.
6. Maintains positive attitude and acts as a team player with others on the treatment team.
7. Attends all supervisory trainings within assigned time frames as required by the facility.
8. Other duties as assigned.

What We Are Seeking:

Requires 2 years of experience working in a behavioral health setting, preferably with complex Mental Health/SUD.  Bachelor’s degree or equivalent in combined education and experience preferred.

Other Requirements

• Position requires incumbent to have a valid driver’s license, vehicle insurance, and acceptable driving record.
• Current CPR and First Aid Certification, or willingness to complete within the first 30 days of employment.

Pasadena Villa provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise.  The employment relationship remains “At-Will.” 

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