What are the responsibilities and job description for the Customer Success Manager - San Francisco position at odoo?
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 12 million users and partners in more than 120 countries, and we continue growing with 2000 daily downloads. We are growing fast and need to hire faster.
Users of the Product
12,000,000
Company Growth
60% Year over year
Company Maturity
Profitable
We are currently searching for a highly motivated candidate to
join our Customer Success Team in San Francisco!
Team Size
15 people
To get the best candidate experience, please consider ing for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
What we expect
This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA.
Odoo is seeking to significantly expand its vibrant and innovative sales teams. to work within an organization that values independence, flexibility, and personal growth.
The Customer Success Team is helping customers across North America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (over 50!) can be used to alleviate company needs.
We expect the candidate to be proactive and have a "get it done" spirit.
Responsibilities
- Analyze clients' business operations and drive adoptio
- n Execute all phases of a subscription renewal pla
- n Build and maintain relationships with client
- s Empathize with customer need
- s Be part of the entire sales cycl
- e
Must Have
- r Passion for software product
- s 1-2 years experience in sale
- s
- Proficiency in g-suite applications preferred
Excellent communication skill
- s Fluent in English or Frenc
- h
Nice to Have
- P Experience in a SaaS compan
- y Available immediatel
- y Additional language
- s
What's great about the job?
Great team of very smart people in a friendly and open culture- . No silly tools to use, no rigid working hours
- . No waste of time in enterprise processes, real responsibilities and autonomy
- . Expand your knowledge of various business industries
- . Real responsibilities and challenges in a fast evolving company
- .
The Odoo culture
Building a company we love.
Who is your manager?
Being a team leader at Odoo.
The founder's story
From 1 to 250 employees in a few years.
What we offer.
- s PTO (Paid-time-off), paid sick days, and paid holiday
- s Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professional
- s $100 towards a work-from-home office setu
- p Evolve in a nice working atmosphere with a passionate, growing team
- ! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap
- ! Company-sponsored events for groups of 6 employee
- s
The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Compensation & Benefits
A full-time position
with an attractive salary package
Exchange Program
to a similar position
in a subsidiary of Odoo
Sponsored Events
Afterwork events, several team building activities
Trainings
12 days trainings a year and books for career development
Sport Activity
Play any sport with colleagues,
the bill is covered
Eat & Drink
Chef prepared lunches daily, Fruits, Snacks and Coffee provided
Be part of our team!
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Salary : $50,000 - $70,000
