What are the responsibilities and job description for the CX & Consumer Insights Analyst position at ODDITY?
About METHODIQ
METHODIQ is ODDITY’s newest brand, sitting at the intersection of AI-driven technology and medical-grade skincare. As part of ODDITY’s portfolio of category-defining consumer-tech companies — including IL MAKIAGE (the fastest-growing online beauty brand in the U.S.) and SpoiledChild (known for its personalized wellness model) — METHODIQ is redefining how science, data, and personalization come together to deliver transformative skin results.
Launched this fall, the brand is scaling rapidly — making this a rare opportunity to join early, influence foundational decisions, and see the direct impact of your work on business growth.
The Role
We’re looking for a sharp, analytical, and customer-obsessed individual to join our Customer Experience & Consumer Insights team. In this role, you’ll act as the voice of the customer inside the organization — uncovering the signals that drive satisfaction, conversion, and retention — and turning them into strategic initiatives that move the business forward.
You will operate across the entire customer journey: translating data and feedback into insights, designing improvements that unlock revenue and loyalty, and partnering closely with Product, Marketing, and Operations to bring solutions to life. Your work will help define what “intelligent skincare” means for the next generation of beauty consumers — and shape a brand with ambitions far beyond traditional skincare.
What You’ll Do
- Own and optimize day-to-day CX operations to ensure a seamless experience from purchase to ongoing care
- Unlock insights from customer, sales, and behavioral data to pinpoint the biggest opportunities for growth
- Design dashboards, reporting, and KPI frameworks that influence decisions at the leadership level
- Lead customer research — from surveys to interviews to review/social analysis — to understand the “why” behind customer behavior and validate optimization levers
- Partner cross-functionally to scope and execute strategic initiatives, tracking impact on revenue and satisfaction
- Build scalable processes and best practices as volume accelerates during hyper-growth
What We’re Looking For
- 1–3 years in consulting, CX strategy, consumer insights, or analytics
- Strong quantitative and problem-solving skills; comfortable structuring ambiguous problems and working with data tools (Excel; SQL/Looker/Alteryx a plus)
- Excellent communication — capable of turning insights into stories and influence
- Naturally curious, proactive, and adaptable — energized by fast-paced environments
- Customer empathy combined with business acumen — instinctively sees the link between experience and commercial outcomes
Why METHODIQ
Join a fast-growing brand backed by ODDITY, where you’ll have meaningful ownership, a direct line of sight to business results, and the chance to shape the systems and strategies that define our long-term success. You’ll work alongside a smart, collaborative team and play a foundational role in shaping a category-defining brand at the frontier of AI-powered skincare.