What are the responsibilities and job description for the Senior Technical Product Specialist position at Octave?
Job Location (Short): Calgary, Canada | Houston, United States | Madison, United States | New York - Home Office, United States
Workplace Type: Remote
Req Id: 3237
Responsibilities
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.
Why work for Octave?
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.
Workplace Type: Remote
Req Id: 3237
Responsibilities
- Own product artifacts from definition through release, including epics, features, requirements, acceptance criteria, release content, readiness tracking, and enablement materials.
- Prioritize the product backlog using telemetry, evaluation results, customer input, and SME feedback; synthesize that signal into readiness, scope, and trade-off recommendations with the Product Manager.
- Build and maintain direct SME and end-user relationships within the module’s key user workflows and problem areas, bringing that perspective into product decisions through technical sessions, demos, webinars, and validation conversations.
- Use AI tools to generate concept and validation prototypes, test jobs-to-be-done assumptions, validate flows with SMEs, and de-risk decisions before commitment.
- Partner with the Product Manager, engineering, and UX to anchor the user and technical perspective.
- Support the broader Technical Product Management team by sharing domain knowledge, reinforcing team standards, and offering peer support to newer Technical Product Managers.
- 2 to 4 years of experience in a Technical Product Manager, Product Owner, Business Analyst, implementation, or closely related domain role, with direct ownership of requirements, backlog, and release artifacts.
- A bachelor’s degree is preferred; equivalent professional experience in a relevant domain will be considered.
- Experience translating user, SME, telemetry, support, and evaluation insight into prioritized, well-defined requirements.
- Demonstrated ability to build and maintain direct relationships with SMEs and end users, and to bring that input back into product decisions.
- Working fluency in operational procedure management, including how procedures are authored, reviewed, approved, published, executed, and revised in industrial or regulated environments.
- Experience working with operations, maintenance, engineering, EHS, quality, or compliance stakeholders who rely on controlled procedures, work instructions, or standard operating procedures.
- Practical experience writing or reviewing requirements and acceptance criteria at a quality level that engineering can build from without substantial rework.
- Strong written communication skills, with the ability to produce clear, precise requirements, release notes, customer-facing explanations, and enablement materials under time pressure.
- Comfort working with AI-generated artifacts, with the editorial discipline to assess them critically rather than accept them uncritically.
- Familiarity with AI capabilities in a product context, especially for drafting, analyzing, transforming, validating, or summarizing procedural content.
- Experience working in or around multi-tenant SaaS product architectures
- Fluency in content management workflows and related product surfaces, including procedure authoring, template structure, versioning, approvals, publishing, execution support, and reporting.
- A strong track record of taking ownership, following through on commitments, and communicating clearly when priorities or trade-offs change.
- Effective collaboration with engineering, UX, support, implementation, and commercial counterparts to balance usability, configurability, technical feasibility, compliance expectations, and customer delivery needs.
- A learning mindset, with a willingness to seek feedback, engage with team standards, and continuously improve technical product management skills.
- A willingness to share domain knowledge with the team, mentor newer Technical Product Managers, and contribute to a culture of knowledge sharing.
- Genuine enjoyment of the people side of work, including collaborative problem-solving and maintaining a steady, positive presence under pressure.
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.
Why work for Octave?
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.