What are the responsibilities and job description for the Center Development Manager position at Octapharma Plasma, Inc.?
Job Summary
This position will play a mission-critical role within the Deployment & Support arm of Central Operations. This role will serve as the primary execution partner across the field network, ensuring the disciplined rollout, adoption, and sustainment of enterprise initiatives, SOPs, and performance improvement efforts. This position will serve as a field-embedded operator and change agent working in direct partnership with Divisional and Regional Directors, Center Leadership Teams, and cross-functional stakeholders. This role will drive consistency, remove adoption barriers, and coach frontline teams through execution to ensure that the strategy developed by the Operational Design & Analytics team translates to measurable, center-level impact.
This Is What You’ll Do
This is What it Takes
Pay Transparency
This position will play a mission-critical role within the Deployment & Support arm of Central Operations. This role will serve as the primary execution partner across the field network, ensuring the disciplined rollout, adoption, and sustainment of enterprise initiatives, SOPs, and performance improvement efforts. This position will serve as a field-embedded operator and change agent working in direct partnership with Divisional and Regional Directors, Center Leadership Teams, and cross-functional stakeholders. This role will drive consistency, remove adoption barriers, and coach frontline teams through execution to ensure that the strategy developed by the Operational Design & Analytics team translates to measurable, center-level impact.
This Is What You’ll Do
- Serve as the field extension of Central Ops to deploy operational tiering action plans and Center Improvement (CI) sprint solutions.
- Support Regional Directors and center teams in translating enterprise guidance into executable, center-specific steps
- Conduct follow-up visits to reinforce adoption, track progress, and close execution gaps.
- Monitor adherence to standardized processes, partnering with Quality and Training teams to ensure SOP compliance and best-practice alignment across all assigned centers.
- Identify process deviations and coach center teams toward corrective action and continuous improvement.
- Collaborate with cross-functional teams (Operations, Facilities, HR, and Training) to support new center openings, center refresh efforts, and launch efforts.
- Coordinate readiness checklists, pre-opening workflows, and Day 0–30 performance ramp plans to ensure operational and cultural alignment.
- Facilitate local implementation of CI initiatives and field pilots, gathering feedback to refine tools and training resources.
- Reinforce center accountability for key performance metrics (Turnover, Processing Times, HPD, CPL, Yield, etc.) using dashboards and tiering tools guide data-driven discussions.
- Share best practices and success stories across centers and regions to promote scalable operational excellence.
- Build and maintain strong partnerships with Divisional Directors, Regional Directors, OpEx, Quality, HR, and Facilities.
- Represent the voice of the field to the Central Ops Team, providing insights on trends, barriers, and opportunities for improvement.
- Perform other duties as assigned.
This is What it Takes
- Bachelor's degree in Business, Operations Management, Healthcare Administration OR 2 years of experience in operations leadership, field enablement, and SOP compliance.
- Skilled in project deployment.
- Deep understanding of operational processes within a healthcare or plasma environment, with the ability to streamline and standardize support functions.
- Data-literate and fluent in interpreting KPI dashboards and using data to influence action.
- Ability to lead and manage a team, with a focus on driving performance, developing talent, and fostering a collaborative environment.
- Ability to align operational support activities with the organization’s strategic goals.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with other departments and build strong working relationships.
- Strong analytical skills with the ability to assess operational challenges and help develop effective solutions.
- Knowledge of regulatory requirements and quality standards, ensuring compliance, risk mitigation, and adherence to industry best practices.
- Ability to manage shifting priorities and respond effectively to changing business needs and industry trends.
- Ability to view video display terminal images for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to occasionally lift and carry up to twenty (20) pounds.
- Ability to use a computer and other office equipment.
- Ability to reach, bend and stoop as necessary.
- Ability to communicate effectively, both verbally and in writing.
- Ability to focus and concentrate on tasks for extended periods.
- Ability to navigate the office environment safely, including stairs and elevators (if applicable).
- Ability to travel up to 75% via airplane and vehicle (if applicable).
- Ability to use assistive devices if needed for mobility or communication
Pay Transparency