Support Services Assistant 1 Reception Sub

Substitute

Grade 12

Works As Scheduled / Flexibility Required For Program Needs

Job Summary:

Provides Reception Coverage and Agency Support on a substitute basis at an Agency Main or Portal location.  Responsible for smooth daily operation of the reception area, mail room and lobby in a busy office setting. Provides general administrative and clerical support as assigned. Handles professional and confidential information.  Carries out all duties according to policies, procedures and applicable regulations.

Job Duties and Responsibilities:

Personifies the face and voice of OCO as the Main Office receptionist and front desk specialist

On a Substitute / Per Diem basis, will provide Reception Coverage and Agency Support at the OCO Main Office or a Portal location.  Will be responsible for the following tasks on an as needed basis:

• Opens the building for business and secures the building at the close of business.
• Greets visitors and assures all visitors and staff sign in and out of buildings.
• Answers phones, takes messages and forwards calls to appropriate staff, including giving other agency phone numbers / referrals to callers in need if OCO cannot assist, but we have an idea of who can.
• Manages incoming and outgoing mail, including dissemination of packages received by USPS, FED-Ex, UPS, etc to the appropriate program(s).
• Manages and prepares for courier runs across the agency, ensuring that courier runs are successful and efficient.
• Frequently performs word processing and data entry using Microsoft Word and Excel; including setup and run mail merges.
• Distributes and records the distribution of copy paper and copy supplies.
• Acts as safety captain and takes attendance at all evacuation drills.
• Works cooperatively with all agency, administrative and supervisory staff.
• Replaces copier consumables in assigned copier, assists with copier questions and concerns and requests repair assistance from vendor as needed, and provides copy and postage counts routinely.
• Types, copies, files, scans, faxes, shreds, and assists with posters, signs, mailings, forms and assembling manuals for agency departments.
• Creates safety signage as needed/directed and ensures they are hung in areas of entry and exit as applicable.
• Ensures that the Intake room is ready, clean, and organized for use by program/consumer.
• Ensures that the lobby and entry area is clean, neat, and organized for use by employees, visitors and guests.
• Participates in training and development activities as required/assigned.

Job Requirements:

• Excellent verbal and written skills a must.
• Must maintain good grooming and present a professional image.
• Must be able to interact in positive, respectful manner with people of diverse ages and abilities.
• Must maintain confidentiality with regard to agency, employee and client information.
• Must be skilled in the use of a computer, Microsoft Office suite of programs and word processing.
• Must be able to work with other staff and the public in a professional and pleasant manner and display diplomacy, tact and good judgment.
• Must be able to follow complex verbal and written directions.
• Must possess a valid NYS Driver’s License and maintain a driving record within agency policy and have access to a reliable, properly insured vehicle.
• Must have manual dexterity to use calculators, copiers, telephones, faxes, laminators and computer keyboard. Must be able to see and hear. Must be able to sit for up to 4 hours at a time.
• Must be able to lift at least 35 lbs.

Minimum Qualifications:

• High School Diploma or GED with concentration in business; and
• One to three years of related clerical and computer experience; or
• Any acceptable combination of education, training, and experience.

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Oswego County Opportunities, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.