Patient Account Representative

PATIENT ACCOUNT REPRESENTATIVE

Who We’re Looking For

Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy. We promote from within and offer fantastic benefits and PTO!

THE OPPORTUNITY AT HAND

We’re looking for passionate and detail oriented people to join our billing team. This role works with the finance manager and/or clinical staff to correct any issues with charges for diagnosis for visits. You will research and communicate to patients regarding insurance benefits and the patients financial responsibility, while making sure insurance is verified and entered correctly.

OUR EXPECTATIONS OF YOU

• Reconcile charge bills with charts to ensure all charges are captured
• Enter Surgery charges; communicate with surgery center, clinical and or physician to ensure appropriate procedure is correct
• Ensure appropriate documentation has been noted to support charges. Review medical policies to ensure charges have been entered with correct diagnosis to support medical necessity per insurance carrier
• Run unbilled visit report weekly to ensure there are no outstanding visits
• Post any payments collected from office in a timely and accurate manner
• Establish possible payment plan with patient if appropriate and agreeable
• Review surgery schedule and check eligibility, and review schedule for financial arrangements
• Ensure authorization was obtained for upcoming surgery and if necessary, communicate with surgery scheduler
• Process Bureau of Disability requests and record requests from lawyers by entering the appropriate charge and preparing the documentation (Office Notes) to be faxed or mailed to the requestor. Notify the payment specialist to watch for payment. Complete Verification of Medical expenses request forms
• Assist Clerical staff in entering insurance information into the patients visit if they have any questions or concerns related to this process
• Take calls directed to finance department from patients and or insurance carriers. Discuss accounts with patients and provide
  

What You'll Need To Succeed

• You have a High school diploma or equivalent
• You have a minimum of Two years experience in medical office; billing and collections experience preferred
• Ophthalmic Coding Specialist certification is a plus
• You have excellent communication and follow up skills
• You're organized, detail oriented and can easily multi-task
• You have an understanding of Medical billing, coding, and insurances
• You're a team player
  
  

Who We Are

Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we’re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime.

With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others.

At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.