Ecommerce Operations Specialist

About Oceania International

Oceania International is a fast-growing e-commerce company seeking a highly organized and detail-oriented Ecommerce Operations Specialist to work alongside our Operations team. This role involves monitoring KPIs to optimize performance; streamlining workflows through automation; and ensuring alignment between US and China (CN) teams on inventory, logistics, and customer communications.

About the role

This role is responsible for driving the end-to-end digital merchandising and operational execution of an eCommerce site (primarily on Shopify). It ensures that products, content, and promotions are launched accurately and on time, aligned with the company’s assortment strategy, marketing calendar, and inventory levels.

What you'll do

Merchandising & Site Experience

• Operate end-to-end digital merchandising execution, ensuring alignment with eCommerce strategy, assortment plan, and promotional calendar.
• Lead implementation of product information, pricing, images, offers, and launches across Shopify, ensuring accuracy and timeliness.
• Optimize product discovery and navigation (search, category structure, cross-linking) to drive conversion and engagement.
• Partner with Creative, Product Development, and Marketing to deliver effective storytelling and improve site experience.
• Collaborate with the Inventory/Operations team to ensure sufficient stock levels for campaigns and launches.
• Support SEO growth through optimized content, metadata, and product page enhancements.
• Review and sign off on creative assets for website, email, and paid media placements.

eCommerce Operations & Content Management

• Manage day-to-day site operations, including QA for product pages, navigation, and content accuracy.
• Collaborate with internal teams to secure and publish assets (banners, videos, imagery), ensuring brand consistency.
• Ensure seamless execution of promotions, tracking performance and making optimization recommendations.
• Partner with IT on new site features and enhancements, balancing placement, performance, and usability.
• Work with Customer Service team to resolve operational issues (inventory discrepancies, order delays, post-purchase communications).
• Collaborate with Planning and Operations team to forecast demand, align inventory planning, and support production scheduling.

Performance & Process Optimization

• Monitor site KPIs (traffic, conversion, AOV, funnel metrics) and provide actionable insights to improve performance.
• Manage weekly reporting dashboards, tracking sales performance and campaign effectiveness.
• Identify and implement process improvements to increase efficiency, including automation of repetitive workflows.
• Work with IT and operations teams to implement automation tools, ERP/WMS integrations, and API connections for efficiency.

Quality Control & Customer Experience

• Oversee quality checks on products prior to shipment.
• Monitor and respond to online reviews and customer feedback.
• Track and improve customer service metrics to enhance satisfaction and loyalty.

Data Analysis & Reporting

• Use analytics tools (Shopify reports, Google Analytics, Excel, Tableau, etc.) to monitor KPIs such as sales, conversion rates, order accuracy, and return rates.
• Prepare weekly and monthly performance reports for leadership, highlighting trends and opportunities.
• Leverage insights to support strategic decisions and operational improvements.

Cross-Border Operations & Coordination

• Act as liaison between US and CN teams, ensuring timely product uploads, logistical updates, and SKU refreshes.
• Coordinate cross-team workflows to avoid delays in launches, promotions, or stock updates.
• Partner with CN Ops to streamline fulfillment workflows for US customers, ensuring fast, reliable delivery.
• Ensure post-purchase communications (order updates, returns, support) align with US market expectations.

Qualifications

• Bachelor’s degree in Business, Marketing, E-commerce, or related field.
• 2–4 years’ experience in eCommerce operations, preferably with Shopify or other major platforms.
• Strong knowledge of digital merchandising, campaign execution, and site QA.
• Experience with analytics tools (GA4, Shopify Analytics, Looker, Tableau, or similar).
• Excellent cross-functional communication skills; English required and Mandarin preferred.
• Strong organizational and project management skills, with ability to coordinate across geographies.
• Basic HTML/CSS or Shopify Liquid familiarity for troubleshooting.
• Experience with demand planning, forecasting, or pricing strategy.

Why You’ll Love Working at Oceania

We believe great work comes from happy, supported employees. Here’s what you can expect when you join our team:

• Comprehensive Healthcare – Medical (HMO plan with Kaiser), Dental, and Vision coverage.
• Unique Perks – Pet insurance and employee product discounts.
• Financial Security – 401(k) company matching to support your future.
• Time to Recharge – Generous PTO plus some federal holidays.
• Growth Opportunities – Twice-a-year performance reviews with potential salary increases.
• Team Culture – Collaborative departments, mid-year & end-of-year parties, and fun team-building events.
• Everyday Support – Meal reimbursement for late nights, mileage reimbursement, and a supportive work environment that values balance.

"In Oceania, we’re not just a workplace — we’re a community. Join us, and be part of a team that celebrates creativity, collaboration, and career growth"

Working Conditions:

• Regular office hours with frequent late meeting with China team for special projects.
• Prolonged periods of sitting and computer work; occasional lifting of packages or product samples.